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Supported platforms, environments, and operating systems for WebMER (Web Minimum Escalation Requirements tool)
Technical Articles ID:   KB69396
Last Modified:  8/19/2016


McAfee Web Minimum Escalations Requirements (WebMER) tool

All McAfee Products


The WebMER tool collects McAfee product data from your computer so that Technical Support can analyze and resolve problems. The tool is available from: https://support.mcafee.com/webmer.

NOTE: Although WebMER supports the products covered by this article, some might have reached their End of Life (EOL) and therefore are no longer supported.

Supported Platforms

NOTE: Both 32-bit/64-bit operating systems are supported.

  • Windows 10
  • Windows 8.1
  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows XP*
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008
  • Windows Server 2003**
  • Windows Server 2000
*EOL for Windows XP:
Microsoft ended extended support for Windows XP SP3 on April 8, 2014. As of the end of 2015, the only McAfee product supported with Windows XP SP3 is Application and Change Control. See KB78434 for details.

**EOL for Windows Server 2003:
Microsoft ended extended support for Windows Server 2003 SP2 on July 14, 2015. As of the end of 2015, the only McAfee product supported with Windows Server 2003 SP2 is Application and Change Control. See KB81563 for details. 
Supported Products
  • Application and Change Control
  • Data Exchange Layer
  • Data Loss Prevention Endpoint
  • DLP Discover
  • Drive Encryption
  • Endpoint Encryption for Files and Folders
  • Endpoint Encryption for PC
  • Endpoint Encryption Manager
  • Endpoint Intelligence Agent
  • Endpoint Security
  • Enterprise Mobility Management
  • ePO Deep Command
  • ePolicy Orchestrator
  • File and Removable Media Protection
  • Host Intrusion Prevention
  • Management of Native Encryption
  • McAfee Active Response
  • McAfee Agent
  • McAfee Quarantine Manager
  • MOVE Antivirus Multi-platform
  • MOVE Scheduler
  • Policy Auditor
  • Risk Advisor - Application Inventory Agent
  • Rogue System Detection
  • SaaS Endpoint Protection
  • Security for Lotus Domino
  • Security for Microsoft Exchange
  • Security for SharePoint (PortalShield)
  • SiteAdvisor Enterprise
  • VirusScan Enterprise
  • Vulnerability Manager
For product lifecycle details, see the McAfee Product and Technology Support Lifecycle page at: http://www.mcafee.com/us/support/support-eol.aspx.

For EOL policy details, see the Enterprise Products End of Life Policy at: http://www.mcafee.com/common/media/mcafeeb2b/support/terms/Support_Policy-Product_Support_EOL.pdf.

End of Life Period  The timeframe that runs from the day Intel Security announces product discontinuation until the last date that the product is formally supported by Intel Security. In general, after the EOL Period is announced, no enhancements are made.
End of Life Date  The last day that the product is supported according the terms of the Intel Security standard support offering.

Supported Languages

  • Brazilian Portuguese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Russian
  • Spanish
  • Simplified Chinese
  • Traditional Chinese

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