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Supported platforms, environments, and operating systems for WebMER (Web Minimum Escalation Requirements tool)
Technical Articles ID:   KB69396
Last Modified:  9/19/2017
Rated:


Environment

McAfee Web Minimum Escalations Requirements (WebMER) tool

All McAfee Products

Summary

The WebMER tool collects McAfee product data from your computer so that Technical Support can analyze and resolve problems. The tool is available from: https://support.mcafee.com/webmer.

NOTE: Although WebMER supports the products covered by this article, some might have reached their End of Life (EOL) and therefore are no longer supported.

Supported Platforms

NOTE: Both 32-bit/64-bit operating systems are supported.

  • Windows 10
  • Windows 8.1
  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2
  • Windows Server 2008
Supported Products
  • Application and Change Control
  • Data Exchange Layer
  • Data Loss Prevention Endpoint
  • DLP Discover
  • Drive Encryption
  • Endpoint Encryption Manager
  • Endpoint Intelligence Agent
  • Endpoint Security 1
  • ePO Deep Command
  • ePolicy Orchestrator
  • File and Removable Media Protection
  • Host Intrusion Prevention
  • Management of Native Encryption
  • McAfee Active Response
  • McAfee Agent
  • McAfee Quarantine Manager
  • MOVE Antivirus Multi-platform
  • Policy Auditor
  • Risk Advisor - Application Inventory Agent
  • Rogue System Detection
  • SaaS Endpoint Protection
  • Security for Lotus Domino
  • Security for Microsoft Exchange
  • Security for SharePoint (PortalShield)
  • SiteAdvisor Enterprise
  • VirusScan Enterprise
  • Vulnerability Manager 2
1 Contact Technical Support to verify debug logging is required.

{GENAA.EN_US}
2 Some log files might not be collected. If present, manually collect the following additional files from the /foundstone/logs folder:
 
ReportServer.log
FCServer.log
FCAgent.log.
 
{GENEOL.EN_US}

 

Supported Languages

  • Brazilian Portuguese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Russian
  • Spanish
  • Simplified Chinese
  • Traditional Chinese

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Affected Products


Diagnostic Data Collection
MER

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