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Supported Platforms, Environments, and Operating Systems for WebMER (Minimum Escalation Requirements tool)
Technical Articles ID:  KB69396
Last Modified:  02/13/2014


McAfee Minimum Escalation Requirements Tool

All McAfee Products


The Web Minimum Escalations Requirements (WebMER) tool collects McAfee product data from your computer so that problems can be analyzed and resolved by McAfee Technical Support. The tool is available from: http://mer.mcafee.com/enduser/downloadlatestmer.aspx.

NOTE: Although the products covered by this article are supported by WebMER, some might have reached their End of Life and therefore are no longer supported.

Supported Platforms

NOTE: Both 32-bit/64-bit operating systems are supported.

WebMER 2.3
Windows 7
Windows 2008
Windows 2003
Windows 2000
Windows Vista
Windows XP

Supported Products

WebMER 2.3
Anti-Spam for Lotus Domino
AntiSpyware Enterprise
ePolicy Orchestrator
Falcon (Consumer)
GroupShield 7.0 for Lotus Domino
GroupShield 5.3 for Lotus Domino
GroupShield 5.2 for Lotus Domino
GroupShield 7.0.2 for Microsoft Exchange
GroupShield 7.0 Microsoft Exchange
GroupShield 6.0 and SpamKiller 2.1 for Microsoft Exchange
GroupShield 5.x Microsoft Exchange
Host Data Loss Prevention
Host Intrusion Prevention for Windows
Network Access Control
Policy Auditor Agent
Policy Enforcer
PortalShield 2.0
PortalShield 1.0.1
PreScan 1.0
Quarantine Manager 6
Quarantine Manager 5
Quarantine Manager 4
Security for Lotus Domino 7.5
Security for Microsoft SharePoint 2.5
Security Service for Exchange
SiteAdvisor Enterprise
SpamKiller for Lotus Domino
Total Protection Service
VirusScan Enterprise
VirusScan Multiplatform
WebShield SMTP

For EOL and EOS lifecycle details, see the McAfee Product and Technology Support Lifecycle page at: http://www.mcafee.com/us/support/support-eol.aspx.
For EOL and EOS policy details, see the Enterprise Products End of Life Policy at: http://www.mcafee.com/common/media/mcafeeb2b/support/terms/Support_Policy-Product_Support_EOL.pdf.


End of Support (EOS) Notification The notification that establishes when the discontinued product will no longer have General Availability. EOS Notification begins the EOL process.
End of Life (EOL) Period The EOL Period refers to the timeframe beginning with the day that McAfee notifies its intentions to discontinue a product until the last date that the product is formally supported. In general, after the EOL Period is announced, product enhancements are not made.
End of Support The last day that the product is supported according the terms of McAfee’s standard support offering.

Supported Languages

WebMER 2.3
Brazilian Portuguese
Simplified Chinese
Traditional Chinese

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