Recent updates to this article
| Date |
Update |
| August 10, 2021 |
Added WebMER 4.3 details. |
| April 14, 2021 |
Added ePO-MER 4.2 details. |
The WebMER tool collects McAfee Enterprise product data from your computer so that Technical Support can analyze and resolve problems. WebMER is available from the McAfee Enterprise Tools page.
NOTE: Although WebMER supports the products covered by this article, some might have reached their End of Life (EOL) and are no longer supported.
Product Release Information
| WebMER Version |
Release Notes |
Release Date |
ePO-MER |
| ePO-MER 4.2.40 |
KB94413 |
April 14, 2021 |
WebMER |
| WebMER 4.3.186 |
KB94728 |
August 10, 2021 |
| WebMER 4.2.19.0 |
KB94111 |
February 9, 2021 |
Supported Platforms
NOTE: Both 32-bit/64-bit operating systems are supported.
- Windows 10
- Windows 8.1
- Windows 8
- Windows 7
- Windows Vista
- Windows Server 2019
- Windows Server 2016
- Windows Server 2012 R2
- Windows Server 2012
- Windows Server 2008 R2
- Windows Server 2008
Supported Products
- Application and Change Control
- Consumer-Lite
- Data Exchange Layer
- Data Loss Prevention Endpoint
- DLP Discover
- Drive Encryption
- Endpoint Intelligence Agent
- Endpoint Security 1
- ePolicy Orchestrator
- File and Removable Media Protection
- Host Intrusion Prevention
- Management of Native Encryption
- McAfee Active Response
- McAfee Agent
- McAfee Client Proxy
- McAfee Quarantine Manager
- MOVE Antivirus Multi-platform
- MVISION EDR
- MVISION Endpoint
- Policy Auditor
- Risk Advisor - Application Inventory Agent
- Rogue System Detection
- SaaS Endpoint Protection
- Security for Lotus Domino
- Security for Microsoft Exchange
- Security for SharePoint (PortalShield)
- SiteAdvisor Enterprise
- VirusScan Enterprise
- Vulnerability Manager 2
| 1 |
To verify that debug logging is needed, contact Technical Support.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.
|
| 2 |
Some log files might not be collected. If present, manually collect the following extra files from the /foundstone/logs folder:
ReportServer.log
FCServer.log
FCAgent.log
|
Supported Languages
- Brazilian Portuguese
- Dutch
- English
- French
- German
- Italian
- Japanese
- Korean
- Russian
- Spanish
- Simplified Chinese
- Traditional Chinese
