Creating the Windows dump file manually after a deadlock, where the system becomes unresponsive.
This procedure must be used only to capture deadlocks (system becomes unresponsive) when FRP is installed.
- Reproduce the issue with FRP installed.
- Wait for the deadlock situation to occur.
Example: When the system stalls, you can't close the applications, and would need to push the power button [hard reset] to restart the client.
- Instead of pushing the power button, hold down the right Ctrl key and press the Scroll Lock key twice.
A dump file is produced that can be sent to McAfee Engineering for analysis.
IMPORTANT: The following files are required for Technical Support:
