File is decrypted (but padlock remains) when copied from a shared resource drive to another client
Technical Articles ID:
KB69849
Last Modified: 5/28/2019
Last Modified: 5/28/2019
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File is decrypted (but padlock remains) when copied from a shared resource drive to another client
Technical Articles ID:
KB69849
Last Modified: 5/28/2019 EnvironmentMcAfee Endpoint Encryption for Files and Folders (EEFF) 4.2.x
McAfee File and Removable Media (FRP) 5.x, 4.3.x Microsoft Windows 7 Microsoft Remote Desktop Protocol (RDP) ProblemEncrypted files copied to another computer via RDP become decrypted.
If you access an FRP or EEFF client, installed via Microsoft Remote Desktop, from another FRP or EEFF client with all drives shared, and then copy an encrypted file from the shared drive to the other FRP or EEFF client, the file is decrypted but the file retains the FRP or EEFF encryption padlock icon. SolutionThis issue has been deferred to be resolved in a future product release. This article will be updated when newer information is available.
As a temporary measure, implement the workaround shown below. To receive email notification when this article is updated, click Subscribe on the right side of the page. You must be logged on to subscribe.
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WorkaroundTo work around this problem, use the FRP/EEFF Blocked Processes option in the Encryption Options policy.
Extracted from the FRP Product Guide (PD26185) Blocked Processes
Blocks the specified processes from opening encrypted files. FRP blocks a process by withholding the keys required to decrypt the files. By listing the application process name as Blocked in the EEFF or FRP policy, files will not be decrypted for these applications when called upon. Instead, the files are given in an encrypted state.
Related InformationFor a related topic where files do not remain encrypted when transferred over a socket communication, see KB68994.
Affected ProductsGlossary of Technical Terms |
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