If you are unable to open the
Database Settings page because of invalid credentials on the
https://localhost:8443/core/config-auth page, do the following:
WARNING: These steps are
not supported on Remote Agent Handler. When you need to change the database passwords in the
db.properties file on Remote Agent Handler, follow the steps in
KB75333.
NOTE: Port
8443 is the ePO console port for the following steps.
- Back up the db.properties file, located by default in <ePO installation directory>\server\conf\orion\.
- Press Windows+R, type services.msc, and click OK.
- Right-click each of the following ePO services and click Stop:
McAfee ePolicy Orchestrator x.x.x Application Server
McAfee ePolicy Orchestrator x.x.x Event Parser
McAfee ePolicy Orchestrator x.x.x Server
- Edit the original db.properties in Notepad.
- Remove any value after the equal sign (=) for the following entries:
db.user.domain=
db.user.passwd.encrypted=
- Save the db.properties file.
- Right-click the following ePO service and click Start:
McAfee ePolicy Orchestrator x.x.x Application Server
Open the Database Settings page again and make the needed changes:
- Open https://localhost:8443/core/config again on the ePO server.
- In the User name field, type the name of the account you are using to connect to SQL.
- In the User domain field, type the domain name to which ePO is joined.
NOTE: If you are using SQL authentication, leave this field blank.
- Type the password of the account you are using to connect to SQL in the User password field.
- Retype this password in the Confirm password field.
- Click Test Connection to verify the new password connection to the SQL database.
- Click Apply and close the Database Settings page.
- Press Windows+R, type services.msc, and click OK.
- Right-click the following ePO service and click Restart:
McAfee ePolicy Orchestrator x.x.x Application Server
- Right-click each of the following ePO services and click Start:
McAfee ePolicy Orchestrator x.x.x Event Parser
McAfee ePolicy Orchestrator x.x.x Server
