Loading...

Knowledge Center


VirusScan Enterprise 8.8 Known Issues
Technical Articles ID:  KB70393
Last Modified:  01/04/2013
Rated:


Environment

McAfee VirusScan Enterprise 8.8
 

Summary

This article contains important information about known issues of high or medium rating that are outstanding with this product release. This article will be updated if new issues are identified post-release or if additional information becomes available. To read the Release Notes, see: PD22972 - VirusScan Enterprise 8.8 Release Notes.

Release to Support (RTS):  December 2010
Release to World (RTW): January 20, 2011

VSE 8.8 Patch 4 is the latest patch available from the Downloads tab of the ServicePortal at https://support.mcafee.com/downloads.
NOTE: VSE 8.8 Patch 4 provides support for all supported Windows operating systems.


Known Issues:

CRITICAL:

Reference Number Related Article Issue Description
657097  KB71206

Issue: VSE cache persistence can trigger issues with Windows 2000 registry size limitations.
Resolution: This issue is resolved in VirusScan Enterprise 8.8 Patch 1 Repost and later. This disables cache persistence by default. For the VSE 8.8 cache persistence best practices, see KB71905.

638935 KB72741 Issue: If Host Intrusion Prevention (Host IPS) 7 is installed, you must update to the latest HIPS content before you upgrade from VSE 8.7i to VSE 8.8.
Resolution: Update Host IPS content, for more information see:
  • KB55211 - Manual update of Host Intrusion Prevention 8.0 / 7.0 signatures from the McAfee CommonUpdater site.
  • KB66449 - How to check in Host Intrusion Prevention content manually to ePO server repository.
   KB71660 Issue: When ScriptScan is disabled, you see the application error popup: The instruction at "0x1449603e" referenced memory.
Resolution: This issue is resolved in VirusScan Enterprise 8.8 Patch 1 and later.
684965 KB72202 Issue: The distribution of VSE 8.8 Hotfix 660014 and HIPS Hotfix 660568 was initially stopped due to a potential installation failure of McAfee Agent (MA) 4.5 Patch 3 when this patch is installed after the hotfix is applied and VSE Access Protection is enabled.
Resolution: This issue is resolved with VSE 8.8 Patch 1 or later.



Non-critical:

Reference Number Related Article Issue Description
651887 KB71140 Issue: Custom UI Runtime Error in McAfee E-mail Scan Add-in error (when opening an existing or new email).
Resolution: This issue is resolved with VSE 8.8 Patch 1 or later.
613017 KB70257   Issue:  After migrating Polices from VirusScan Enterprise (VSE) 8.7i to VSE 8.8 using ePOPolicymigration.exe, Buffer Overflow exclusions do not appear to have an effect.
Workaround: Import the VIRUSCAN8700 (198) extension into ePolicy Orchestrator before using ePOPolicymigration.exe. This extension was provided with Hotfix 613017.
Resolution: This issue is resolved with VSE 8.7i Patch 5 or later. The Access Protection components are updated to add the expected data for process exclusions.
    Issue: If upgrading from VSE 8.7i to VSE 8.8 it is highly recommended to be at Patch 4 prior to upgrading to 8.8, to ensure a clean migration.
642481 KB71886 Issue: Unable to add exclusions to the Access Protection rule: Anti-Spyware Standard Protection - Protect Internet Explorer Favorites and Settings.
Resolution: This issue is resolved with VSE 8.8 Patch 2.
661424 KB71535

Issue: Access Protection rules involving the block of System: Remote fail to enforce. This also applies to preventing remote access to shares.
Resolution: This issue is resolved with VSE 8.8 Patch 1 or later.

660014 KB72028

Issue: Files on network locations may trigger an unhandled exception leading to a system crash if the network experiences a failure or the object is unreadable. One report of this occurred when opening Outlook 2010 with PST files configured to reside on remote storage.
Resolution: This issue is resolved with VSE 8.8 Patch 1 or later.

641015 KB72029

Issue: A bugcheck 5 can occur in terminal server environments during logout of a client using a multi-byte character language pack. VirusScan exposes a race condition with the Microsoft win32k.sys driver, causing an unhandled exception.
Resolution: This issue is resolved in VirusScan Enterprise 8.8 Patch 1 Repost and later. The McAfee Link Driver has been updated to ensure the terminal server logoff does not finish before the handles are cleaned up, in order to prevent a race condition. 

664539, 665345

KB72031

Issue: When filtering network input/output, a timing issue could occur leading to a kernel thread stack exhaustion. This issue could result in a system crash.
Resolution: This issue is resolved with VSE 8.8 Patch 1 or later. VirusScan now uses a Deferred Procedure Call to ensure a fresh thread stack.

643440 KB72032

Issue: Malicious software may change NTFS folder permissions on McAfee folders in order to disable the software.
Resolution: This issue is resolved with VSE 8.8 Patch 1 or later.

638858 KB72033

Issue: Installation fails with ERROR 1920, citing 'The McShield Service failed to start'. This can occur when Microsoft Windows is installed to a sub-folder rather than the root.
Resolution: This issue is resolved with VSE 8.8 Patch 1 or later. The system core installer has been revised to recognize all system paths.

673462 KB72035

Issue: A memory leak could occur with the process validation service and Microsoft .NET runtime support library, mscoree.dll.
Resolution: This issue is resolved with VSE 8.8 Patch 1 or later. Changes made to the process validation service remove the dependency of Microsoft .NET runtime support library, mscoree.dll.

707098 KB73018 Issue: MFEVTPS.exe uses an increasing amount of memory. This issue occurs despite having installed VSE 8.8 Hotfix 660014, which was released to address a specific high memory usage issue with MFEVTPS.exe. The same symptoms still occur due to a Microsoft update to CRYPT32.DLL.
Resolution: Microsoft has a solution available for this issue. Refer to the article in the left column for details.
661424 KB72030 Issue: Access Protection blocking rules involving remote access to shares are not enforced.
Resolution: This issue is resolved with VSE 8.8 Patch 1 or later.
  KB66064

Issue: When you apply a patch to an existing VirusScan Enterprise 8.x installation, the following error appears in a dialog box:  Error 1721. There is a problem with this Windows installer package.
Resolution: Resolved by installing a Microsoft hotfix. For details see: http://support.microsoft.com/kb/943092

Rate this document

Did this article resolve your issue?

Please provide any comments below

Glossary of Technical Terms


Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.
United States - English
© 2003-2013 McAfee, Inc.