Windows Security Center does not correctly show the VirusScan Enterprise 8.8 status

技术文章 ID: KB70432
上次修改时间: 7/16/2020

环境

McAfee VirusScan Enterprise (VSE) 8.8

问题

Windows Security Center does not show the VSE 8.8 status correctly. When you open the Windows Action Center from the Control Panel, the following are shown as turned off:

McAfee VirusScan Enterprise
McAfee VirusScan Enterprise AntiSpyware Module

NOTE: If you stop the McShield service, the alert occurs right away. Restarting the service results in a delay, but Windows eventually reports that VSE is running and up to date.

解决方案

The issue is resolved in VSE 8.8 Patch 7.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at http://www.mcafee.com/us/downloads/downloads.aspx.

Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.

解决方法

CAUTION: This article contains information about opening or modifying the registry.

The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see: http://support.microsoft.com/kb/256986.
Do not run a REG file that is not confirmed to be a genuine registry import file.

Install VSE 8.8 Patch 5.

Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.
Open the registry editor.
Navigate to the appropriate location for your environment:

For 32-bit computers:
HKLM\Software\McAfee\DesktopProtection

For 64-bit computers:
HKLM\Software\Wow6432Node\McAfee\DesktopProtection
Add the REG_DWORD named dwInitReportCount to the appropriate registry key.
Set the Value data to 100.
Save and close the registry editor.

For assistance in setting this value to a larger number of systems rather than as-needed, contact Technical Support.

解决方法

This setting can provide a workaround; it is not considered a solution:

Click Start, Run, type regedit, and press Enter.
Navigate to the appropriate location for your environment:

For 32-bit computers:
HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\DesktopProtection.

For 64-bit computers:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\McAfee\DesktopProtection.
Double-click the bUseWscAVExe key.

NOTE: If the key does not exist, create it as a REG_DWORD value.
Change Value data to 1 and click OK.
Close the registry editor.

受影响的产品

Known Issue/Product Defect
VirusScan Enterprise 8.8

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Windows Security Center does not correctly show the VirusScan Enterprise 8.8 status

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受影响的产品

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