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How to change to SQL credentials for connecting ePO 5.x to the database
Technical Articles ID:   KB70722
Last Modified:  7/9/2018


McAfee ePolicy Orchestrator (ePO) 5.x


When the ePO server is in a domain and an Agent Handler is installed in the DMZ, the Agent Handler cannot connect to the database because it cannot use domain credentials.


Configure the Agent Handler to use the SQL sa account.

Enable the sa account or create a new SQL account
  1. Open SQL Management Studio.
  2. Expand SecurityLogins and double-click the sa account.
  3. Type and confirm a password in the General tab under the Login name section. 
  4. Set Login to Enabled in the Status tab and click OK.
  5. Right-click the database instance name and click Properties.
  6. Select SQL Server and Windows Authentication mode in the Security tab to enable the sa account.
Change the account to use for connecting to the database
  1. Open a web browser and go to https://localhost:8443/core/config-auth
    (where 8443 is the port for the console communication).
  2. Log on with ePO credentials.
  3. Delete the entry in the User Domain field.
  4. Type sa in the User name field.
  5. Type the password for the sa account into the User password and Confirm password fields.
  6. Click Test Connection.
  7. Click Apply only if the test is successful.

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