Optimal Firewall configuration for GoToAssist
Technical Articles ID:
KB70878
Last Modified: 10/6/2015
Last Modified: 10/6/2015
Optimal Firewall configuration for GoToAssist
Technical Articles ID:
KB70878
Last Modified: 10/6/2015 ProblemI cannot establish a session to McAfee technician using the Citrix GoToAssist Tool.
CauseFirewall configuration does not allow sufficient access to Citrix's GoToAssist IP Ranges.
SolutionUse the following link to access the document GoToAssist_iprange from Citrix:
http://www.citrixonline.com/iprange You can then optimally configure the Firewall in your environment to allow remote GoToAssist remote sessions with McAfee Support. Affected ProductsGlossary of Technical Terms |
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