Optimal Firewall configuration for GoToAssist

Technical Articles ID: KB70878
Last Modified: 10/6/2015

Problem

I cannot establish a session to McAfee technician using the Citrix GoToAssist Tool.

Cause

Firewall configuration does not allow sufficient access to Citrix's GoToAssist IP Ranges.

Solution

Use the following link to access the document GoToAssist_iprange from Citrix:

http://www.citrixonline.com/iprange

You can then optimally configure the Firewall in your environment to allow remote GoToAssist remote sessions with McAfee Support.

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Optimal Firewall configuration for GoToAssist

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