Knowledge Center

Are you a home/consumer customer? Visit the Home/Consumer Support Site

Home Knowledge Center Downloads Service Requests Tools Programs and Policies My Account Log In

Optimal Firewall configuration for GoToAssist

Technical Articles ID: KB70878
Last Modified: 10/6/2015

Problem

I cannot establish a session to McAfee technician using the Citrix GoToAssist Tool.

Cause

Firewall configuration does not allow sufficient access to Citrix's GoToAssist IP Ranges.

Solution

Use the following link to access the document GoToAssist_iprange from Citrix:

http://www.citrixonline.com/iprange

You can then optimally configure the Firewall in your environment to allow remote GoToAssist remote sessions with McAfee Support.

Affected Products

Best Practices
Configuration

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Optimal Firewall configuration for GoToAssist

Problem

Cause

Solution

Affected Products

Glossary of Technical Terms

Title

Title

Featured Solutions:Draft for New Nav

Explore Our Portfolio

Security Outcomes

Industries

Products

Featured Solutions

Explore Our Portfolio

MVISION Products

Services & Training

Threat Research

Our Researchers

Threat Landscape Dashboard

Tools

Contact Us

Resources

Downloads

Product Help

Connect with Us

Explore

Our Company

Our Efforts

Other Resources

Careers

Partnerships

Optimal Firewall configuration for GoToAssist

Problem

Cause

Solution

Affected Products

Glossary of Technical Terms

Choose your region

Title

Title