Double-byte characters do not display in the exported PDF file when you export a report from Reporting, Queries & Reports, Report tab, Run in ePO. The issue occurs if you use double-byte characters within custom headers and footers or within a text box in the report.

Some examples of double-byte characters are Chinese and Japanese text. This type of text does not display in the exported report.

The Orion.log file records the following error: Unable to find 'Arial Unicode MS' font on the server machine. Please add the 'arialuni.ttf' font file in your font directory. Failure to do so might cause some Unicode characters not generated in your PDF.