Error 1920, service McShield failed to start (when installing VirusScan Enterprise)

技术文章 ID: KB71175
上次修改时间: 7/21/2020

环境

McAfee VirusScan Enterprise (VSE) 8.8

For details of VSE supported environments, see KB51111.

问题

You see the following error when installing VSE:\

Error 1920, service McShield failed to start

In addition, errors similar to the following are reported in the VSEInst.log:

9546   Action 16:07:47 : StartServices. Starting services
9547   MSI (s) (18:A0) [16:07:47:129]: Executing op: ProgressTotal(Total=15,Type=1,ByteEquivalent=1300000)
9548   MSI (s) (18:A0) [16:07:47:129]: Executing op: ServiceControl(,Name=McAfeeEngineService,Action=1,Wait=1,)
9549   StartServices: Service : McAfee Engine Service
9550   MSI (s) (18:A0) [16:07:48:550]: Executing op: ServiceControl(,Name=McTaskManager,Action=1,Wait=1,)
9551   StartServices: Service : McAfee Task Manager
9552   MSI (s) (18:A0) [16:07:49:816]: Executing op: ServiceControl(,Name=McAfeeFramework,Action=1,Wait=0,)
9553   StartServices: Service : Service McAfee Framework
9554   MSI (s) (18:A0) [16:07:49:816]: Executing op: ServiceControl(,Name=McTaskManager,Action=1,Wait=1,)
9555   StartServices: Service : McAfee Task Manager
9556   MSI (s) (18:A0) [16:07:50:316]: Executing op: ServiceControl(,Name=McTaskManager,Action=1,Wait=1,)
9557   StartServices: Service : McAfee Task Manager
9558   MSI (s) (18:A0) [16:07:50:816]: Executing op: ServiceControl(,Name=McShield,Action=1,Wait=1,)
9559   StartServices: Service : McAfee McShield
9560   DEBUG: Error 2835: The control ErrorIcon was not found on dialog SetupError
9561   Internal error 2835. ErrorIcon, SetupError
9562   Error 1920. Service McAfee McShield (McShield) failed to start. Verify that you have sufficient privileges to start system services.
9563   MSI (s) (18:A0) [16:08:45:629]: Product: McAfee VirusScan Enterprise -- Error 1920.Service McAfee McShield (McShield) failed to start. Verify that you have sufficient privileges to start system services.

问题

The following errors are recorded in the Windows System Event Log:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Description: The McAfee McShield service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: %%1058

Windows services show that the following service stopped:

McAfee Validation Trust Protection Service mfevtp Stopped Auto Own Process "c:\windows\system32\mfevtps.exe"

原因

The McAfee Validation Trust Protection Service has been disabled.

解决方案

CAUTION: This article contains information about opening or modifying the registry.

The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see: http://support.microsoft.com/kb/256986.
Do not run a REG file that is not confirmed to be a genuine registry import file.

To start the Windows registry editor

Click Start, Run, type regedit and then click OK.
Navigate to the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\

In the left pane, scroll down and select the MFEVTP subkey.
In the right pane, right-click Start and click Modify.
In the Value Data field, set the value to 2 and click OK.
Close the registry editor.
Restart the computer.

When the computer has restarted, repeat the VSE installation.

If this solution does not resolve the problem, contact Technical Support for assistance. It is not uncommon for the same symptom to have more than one cause or solution. Any new issue needs to be investigated before it can be documented.

解决方案

Further customer-investigated issues have shown that one of the following solutions can also resolve this issue:

Run the installer as an administrator.
McAfee Agent is not correctly installed. Uninstall and reinstall the McAfee Agent or upgrade to the latest available release. To determine the latest available MA version, see KB51573.

受影响的产品

Install/Uninstall
VirusScan Enterprise 8.8

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