Scheduled on-demand scan fails when using Windows user credentials

Technische Artikel ID: KB71451
Zuletzt geändert am: 7/21/2020

Umgebung

McAfee VirusScan Enterprise (VSE) 8.8 Patch 1–3

For details of VSE supported environments, see KB51111.

Problem

A scheduled on-demand scan that is configured locally or through ePolicy Orchestrator (ePO) and uses Windows user credentials, fails randomly when scanning a local drive.

When the scan failure occurs, the following happens:

The following error is written to the OnDemandScanLog.txt:

Scan Terminated <computer_name>\SYSTEM Authentication Failed
The status of Last Result under Full Scan in the VirusScan console shows Authentication Failed.
The following event might also be written to the Windows Application Event log:

Source: McLogEvent
Event ID: 257
Level: Information
Event Data Task fail to start

Lösung

The issue is resolved in VSE 8.8 Patch 4.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Patches are cumulative, so, Technical Support recommends that you install the latest one. For information about the latest releases, see KB51111.

Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.

Behelfslösung

When scheduling an on-demand scan locally or through ePO, do not add user credentials. With the fields left blank, the on-demand scan runs without experiencing the issues described in this article.

Themenbezogene Informationen

See also a related topic where a scheduled ePO ODS fails with the same error, but due to a permissions issue. For details, see KB89842.

Betroffene Produkte

Known Issue/Product Defect
VirusScan Enterprise 8.8

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Scheduled on-demand scan fails when using Windows user credentials

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Scheduled on-demand scan fails when using Windows user credentials

Umgebung

Problem

Lösung

Behelfslösung

Themenbezogene Informationen

Betroffene Produkte

Sprachen:

Technisches Glossar

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