Dragon Naturally Speaking conflict with Data Loss Prevention Endpoint

Technical Articles ID: KB71597
Last Modified: 12/21/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint - all supported versions

Nuance Dragon Naturally Speaking

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

If you select user profiles, Dragon Naturally Speaking might display an error. The error states that it can't access user profile data on systems running Data Loss Prevention Endpoint.

Cause

As part of its normal operation, DLP Endpoint scans files used by applications to determine rule eligibility. Dragon Naturally Speaking is sensitive to file-locking conditions and fails when DLP Endpoint scans its user profile folders.

Solution

Create an Application Definition entry in Host DLP for Dragon Naturally Speaking (natspeak.exe) and set its strategy to Trusted:

Log on to the ePO console.
Click Menu, Data Protection, DLP Policy.
Click Application Definition under Definitions.
Create an Application Definition and type a preferred name.
Select Executable File Name, type natspeak.exe, and click OK.
Right-click the new Dragon Naturally Speaking Application Definition, select Process Strategy, and set it to Trusted.
Click Apply.
Perform an Agent wakeup call, or manually update the policy using the McAfee Agent.

Affected Products

Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.5.x (EOL)
Data Loss Prevention Endpoint 11.4.x (EOL)

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Portuguese Brasileiro

Knowledge Center

Dragon Naturally Speaking conflict with Data Loss Prevention Endpoint

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Dragon Naturally Speaking conflict with Data Loss Prevention Endpoint

Environment

Problem

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title