Unable to log on to Web Gateway RMM after reboot

Technical Articles ID: KB71657
Last Modified: 10/21/2021

Environment

McAfee Web Gateway (MWG) Intel-based appliances

Summary

All Intel-based MWG appliances provide access to the following:

Remote Management Module (RMM) that allows you to gain access to and control servers from any system on the network.
Active System Console (ASC) that provides a quick overview of system health, installed hardware elements, and potential problems.

Problem

In ASC, under Configuration, BMC, Users, you configured a user name and password for RMM access. After this configuration, you could log on to the RMM web interface. But, when the system is rebooted and the operating system is started again, you no longer can log on to the RMM web interface.

Cause

This issue occurs if you select the user name root for RMM access.

Workaround

Configure a different user name for RMM access. This issue does not occur with any other user name.

Affected Products

Hardware
Known Issue/Product Defect
Web Gateway 8.1.x (EOL)
Web Gateway 8.0.x (EOL)
Web Gateway 7.8

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Knowledge Center

Unable to log on to Web Gateway RMM after reboot

Environment

Summary

Problem

Cause

Workaround

Affected Products

Languages:

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Knowledge Center

Unable to log on to Web Gateway RMM after reboot

Environment

Summary

Problem

Cause

Workaround

Affected Products

Languages:

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