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Applications using scripts can fail when VirusScan Enterprise 8.8 ScriptScan component is disabled
Technical Articles ID:   KB71660
Last Modified:  3/20/2017
Rated:


Environment

McAfee VirusScan Enterprise 8.8
McAfee VirusScan Enterprise 8.8 ScriptScan component

For VirusScan Enterprise supported environments, see KB51111.

Summary

Third-party applications can generate an error similar to the following when the VirusScan Enterprise (VSE) 8.8 ScriptScan component is disabled:

The instruction at "0x1449603e" referenced memory "0x1449603e”

Problem

The following error is displayed when you execute a script or use an application that calls a script:

The instruction at "0x1449603e" referenced memory at  "0x1449603e".
the memory could not be "written".
click [OK] To terminate the program 
click [Cancel] To debug the program

The event below is recorded in the Windows Application Events log:

Event ID 1000
Faulting application name: cscript.exe. version: 5.8.7600.16385. time stamp:
0x4a5bc670  Faulting module name: ScriptSn.20110218083735.dll_unloaded.
version: 0.0.0.0. time stamp: 0x4d2ce466 
Exception code: 0xc0000005  Fault offset: 0x6ff7466a  Faulting process id:
0xbdc  Faulting application start time: 0xcscript.exe0  Faulting application
path: cscript.exe1  Faulting module path: cscript.exe2  Report Id: cscript.exe3

 

Error in HP Server Automation/OPSWare:

The operation to install or uninstall software failed.Execution error: Traceback (most recent call last): File ".\base\wayfuncs.py", line 136, in evaluator File " ", line 6145, in ? File " ", line 6139, in main File " ", line 5948, in action File " ", line 4974, in detect_packages File " ", line 4988, in detect_packagesInner File ".\bs_software.py", line 126, in detect_packages File ".\pkgs_handler.py", line 90, in installedHash File ".\nt\nt_pkgs_handler_wrap.py", line 88, in installedList File ".\nt\nt_hotfix_handler.py", line 520, in installedList File ".\nt\nt_hotfix_handler.py", line 502, in filterMbsa20ResultByInstalledOrRecommended

System Change

Installed or upgraded to VSE 8.8 and disabled the ScriptScan component during installation.

Cause

The SCRIPTSN.dll component remains hooked into the scripting engine when ScriptScan is disabled.

Solution

This issue is resolved in VSE 8.8 Patch 1 release which is available from the Product Downloads site using a valid Grant Number.

{VSE88PATCHES.EN_US}

Patches are cumulative; Technical Support recommends that you install the latest one.

{GENPA.EN_US}

Workaround

Enable ScriptScan in the VirusScan Console:
  1. Click Start, Programs, McAfee, VirusScan Console.
  2. Right-click On-Access Scanner and select Properties.
  3. Under General Settings, click the ScriptScan tab.
  4. Select Enable ScriptScan.
  5. Click Apply and OK.

Workaround

Unregister SCRIPTSN.dll:
  1. Select Start, Run, type cmd, and press ENTER.
  2. Type the appropriate command and press ENTER:

    32-bit computers:
    cd c:\Program Files\Common Files\McAfee\SystemCore

    64-bit computers:
    cd c:\Program Files (x86)\Common Files\McAfee\SystemCore
    cd c:\Program Files\Common Files\McAfee\SystemCore

     
  3. To completely disable the SCRIPTSN.dll, type the following command and press ENTER: 

    regsvr32.exe /u SCRIPTSN.dll

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