Communication between ePO and the McAfee Agents is disrupted when a Cisco firewall exists between the ePO server and the McAfee Agents.
Though it seems like the agents are communicating, configuration changes are not applied and tasks are not propagated to the agents.
If this issue occurs, communication disruption happens only with traffic that flows through the Cisco firewall. Communication that does not flow through the Cisco firewall is not affected.
The
agent_<host name>.log file records the following errors:
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#3956 |
NaiInet |
Error trace: |
| E |
#3956 |
imsite |
[uploadFile,,/spipe/pkg?AgentGuid={914B2B03-E32C-4978-96F7-A2D9E2A8537F}&Source=Agent_3.0.0,pkg00129520021341710000_2215.spkg,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129520021343750000_17713.spkg]-> |
| E |
#3956 |
NaiInet |
Socket read timed out after: 600 secs |
| E |
#3956 |
imsite |
Error trace: |
| E |
#3956 |
imsite |
[uploadFile,,/spipe/pkg?AgentGuid={914B2B03-E32C-4978-96F7-A2D9E2A8537F}&Source=Agent_3.0.0,pkg00129520021341710000_2215.spkg,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129520021343750000_17713.spkg]-> |
| E |
#3956 |
imsite |
NaInet library returned code == -13 |
| E |
#3956 |
imsite |
Error trace: |
| E |
#3956 |
imsite |
[uploadFile,,/spipe/pkg?AgentGuid={914B2B03-E32C-4978-96F7-A2D9E2A8537F}&Source=Agent_3.0.0,pkg00129520021341710000_2215.spkg,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129520021343750000_17713.spkg]-> |
| E |
#3956 |
imsite |
NaInet library returned code == -13 |
| E |
#3956 |
imsite |
Error trace: |
| E |
#3956 |
imsite |
uploadFile,,/spipe/pkg?AgentGuid={914B2B03-E32C-4978-96F7-A2D9E2A8537F}&Source=Agent_3.0.0,pkg00129520021341710000_2215.spkg,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack,C:\Documents and Settings\All Users\Application Data\McAfee\Common Framework\Unpack\pkg00129520021343750000_17713.spkg]-> |
| E |
3956 |
imsite |
The naInet library returned an error. [Parent error: NaInet library returned code == -13] |
