Error - SysCore install failed: 255
Technical Articles ID:
KB72550
Last Modified: 7/2/2020
Last Modified: 7/2/2020
Error - SysCore install failed: 255
Technical Articles ID:
KB72550
Last Modified: 7/2/2020 Environment
McAfee VirusScan Enterprise (VSE) 8.8
Problem
You see the following error in the VirusScan Enterprise (VSE) 8.8 installation log: !> Error - SysCore install failed: 255 NOTES:
Cause
A known cause for this symptom is that the following value is missing or its data is blank/corrupted. x86 nodes:
The SystemCore installer uses a Microsoft Application Programming Interface (API) that returns the shell folder for Common Files. This API queries the registry key and value. If the data is missing or blank, the SystemCore part of the VSE installation fails.
x64 nodes: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion, CommonFilesDir Solution 1Create or populate the
CAUTION: This article contains information about opening or modifying the registry.
Solution 2
If your issue remains unresolved, use the troubleshooting article KB77681 to resolve other known 'SysCore install failed: 255' issues.
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