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How to troubleshoot VirusScan Enterprise quarantined or backup (.BUP) files
Technical Articles ID:   KB72759
Last Modified:  11/3/2016
Rated:


Environment

McAfee VirusScan Enterprise (VSE) 8.x
McAfee VirusScan Enterprise Quarantine Manager
 

Summary

VSE 8.x creates backup files when files affected by a threat are removed by VSE. When dealing with these backup, or .BUP, files the following scenarios apply:

CAUTION: Restoring .BUP files potentially allows infected files back on your system, and is done at your own risk.

  • .BUP files are shown in VSE 8.x Quarantine Manager, but cannot be restored

    For the situation where you are unable to recover a *.BUP file from quarantine when the original file existed on a SAN or NAS device, see KB52438

     
  • .BUP files are not shown in VSE 8.x Quarantine Manager
    • For how to restore a quarantined file not listed in the VSE Quarantine Manager, see KB72755.
    • Where the Quarantine Manager is unable to display .BUP files, if the Quarantine Folder path contains a %variable%, see KB52269.
    • For when the VSE Quarantine Manager does not always create backup files, see KB52956.
       

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