The GetClean tool is available from the Product Downloads site at:
https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.
IMPORTANT: The GetClean service is available to all customers with a valid Grant Number.
You must log on to the Product Downloads site with a valid Grant Number to access and download the file.
The
GetClean program is a McAfee Labs initiative to minimize false-positive detections in the field. It aims to prevent false positives on your COE (Common Operating Environment) image files. To achieve this goal, run the
GetClean tool on COE computers or known clean software repositories to harvest clean files.
The program uses Global Threat Intelligence (GTI) for file reputation lookup. It reports only files that are unknown to McAfee Labs, or falsely classified. You can also submit metadata, or samples and metadata, to McAfee Labs. This kind of submission reduces the number of files you need to submit and eliminates duplicate submissions.
The average
GetClean scan time on a computer is 60–90 minutes, and the average
.zip file size of samples collected is 200–350 MB. The McAfee Labs team dedicated to allow lists analyzes, validates, and processes the files you submit. The team then adds them to the GTI allow list and to the McAfee Labs test systems. The files are then scanned on the test systems before each new DAT release.
The following email domains are blacklisted from being used with
GetClean:
*@163.co*
*@aol.co*
*@aim.co*
*@gmail.co*
*@hotmail.co*
*@rediffmail.co*
*@yahoo.co*
NOTE: This list is updated as newer maintenance releases of the
GetClean tool become available.
After you upload your data, you can expect the following:
- You receive an automated email acknowledgment from McAfee Labs within 1–2 days of your submission.
- You receive a confirmation email that the submitted files have been added to our test systems.
NOTE: If your GetClean submissions do not meet entitlement requirements, you receive a rejection notification.
If your request is urgent, contact Technical Support in your region.
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at
https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
- If you are a registered user, type your User Id and Password, and then click Log In.
- If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.
For detailed information about how to install and use GetClean, see the following:
