IMPORTANT: The
GetClean service is available to all customers with a valid Grant Number.
For detailed information about installing and using
GetClean, see the
GetClean Product Guide (
KB91942).
The GetClean program is a McAfee Labs initiative to minimize false-positive detections in the field. It aims to prevent false positives on your COE (Common Operating Environment) image files. To achieve this goal, run the GetClean tool on COE computers or known clean software repositories to harvest clean files.
The program uses Global Threat Intelligence (GTI) for file reputation lookup and reports only files that are unknown to McAfee Labs, or falsely classified. You can also submit metadata, or samples and metadata, to McAfee Labs. This kind of submission reduces the number of files you need to submit and eliminates duplicate submissions. The average GetClean scan time on a computer is 60–90 minutes, and the average .zip file size of samples collected is 200–350 MB. The McAfee Labs dedicated Whitelisting team analyzes, validates, and processes the files you submit before adding them to the GTI whitelist and to the McAfee Labs test systems. They are then scanned on the test systems before each new DAT release.
The following email domains are blacklisted from being used with GetClean:
*@163.co*
*@aol.co*
*@aim.co*
*@gmail.co*
*@hotmail.co*
*@rediffmail.co*
*@yahoo.co*
NOTE: This list is updated as newer maintenance releases of the GetClean tool become available.
After you upload your data, you can expect the following:
- You receive an automated email acknowledgment from McAfee Labs within 1–2 days of your submission.
- You receive a confirmation email that the submitted files have been added to our test systems.
NOTE: If your GetClean submissions do not meet entitlement requirements, you will receive a rejection notification.
The
GetClean tool is available from the Product Downloads site at:
http://www.mcafee.com/us/downloads/downloads.aspx.
NOTE: You need a valid Grant Number to download the file.
If your request is urgent, contact Technical Support in your region.
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at
https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
- If you are a registered user, type your User Id and Password, and then click Log In.
- If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.
