How to obtain the Key Check Value requested by the Re-associate key option

Technical Articles ID: KB73184
Last Modified: 6/23/2017

Environment

McAfee Drive Encryption (DE) 7.1

All supported ePolicy Orchestrator (ePO) releases

For details of DE supported environments, see KB79422.

Summary

When you attempt to re-associate a key in ePO, you are prompted to type the Key Check Value. This value is obtained from the client when you use a DETech.

Solution

In DE 7.0 and later, the Export recovery information based on Disk Keycheck option allows you to export a recovery information file (.xml) by specifying the Key Check Value retrieved from an encrypted disk using DETech/ EETech. You are no longer required to check in the DETOOLS.zip/EETOOLS.zip as you were with earlier releases.

Obtain the Key Check Value from the client, then add that value in the ePO console.

Client: Use a DETech CD to obtain the Key Check Value.

Create a bootable Recovery DETech CD. For instructions, see the DETech User Guide (PD24871)
Start the client from the DETech CD.
Navigate to the Disk information section to obtain the Key Check Value.

ePO console:
To export the recovery key, click System Tree, Client, Actions, Drive Encryption, and select Export recovery information based on Disk Keycheck.

Workaround

Use scripting to obtain the recovery file based on the key check value. See scripting guides for the relevant version.

NOTE: Scripting is currently not supported and involves the engagement of professional services.

Affected Products

Drive Encryption 7.2
Drive Encryption 7.1 (EOL)

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