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Fatal Error, Failed to locate encrypted file (when copying folder/files from a network snapshot to the current location over the same share)
Technical Articles ID:  KB73189
Last Modified:  1/29/2015

Environment

McAfee Endpoint Encryption for Files and Folders 4.0.0
McAfee Endpoint Encryption for Files and Folders 3.2.7 and 3.2.6
Microsoft Windows 7 (64-bit)
Microsoft Windows 2008 (64-bit)
Microsoft Windows Server Distributed File System (DFS)
NetApp Server
Checkpoint Server

Problem

When you copy folder/files from a network snapshot to the current location over the same share, you see the following error:

McAfee Endpoint Encryption

Fatal Error
 

The driver trace log records the following error:
 
FFFFFA80048C6B60:0 07:32:17.531 SbCe!Ce_pre_operation_network_query_open
(cecreate.c:4646): RFO: FFFFF880072995C0 Failed to locate encrypted file:
00000000 Name \??.???\??dfs\K-P\PE\5431\Users\Username\B6
 

When the DFS network share is configured with backend storage on NetApp or Checkpoint; the snapshots can be configured on both NetApp and Checkpoint servers and can be accessed with redirectors:

  • Actual location: \\CONTOSO.com\dfs\eeff
  • Using NetApp redirector for snapshot : \\CONTOSO.com\dfs\~snapshot\nightly.0\eeff
  • Using Checkpoint redirector for snapshot : \\CONTOSO.com\dfs\.ckpt\nightly.0\eeff

You see this issue whenever you copy a file from the snapshot location to the current location. For example, copying from \\CONTOSO.com\dfs\~snapshot\nightly.0\eeff\test.txt to \\CONTOSO.com\dfs\eeff\restore.

NOTE: You see this issue only when both server and client systems are using Server Message Block 2 (SMB2). Therefore, this issue is only applicable to Windows 7 systems.

Solution 1

This issue is resolved in the EEFF 4.0 Patch 1 (4.0.1) release, which is available from the Downloads site.

Patches are cumulative; therefore, Intel Security recommends that you install the latest one.

Endpoint Encryption for Files and Folders 4.2 is the latest release available from the Product Downloads site (http://mcafee.com/us/downloads/downloads.aspx). This article will be updated when newer patches are released that resolve the issues mentioned in this article.


McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE:
 You will need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, as well as alternate locations for some products.

Solution 2

This issue is resolved in the EEFF 3.2.9 release, which is available from the Downloads site using a valid Grant Number.

Patches are cumulative; therefore, Intel Security recommends that you install the latest one.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE:
 You will need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, as well as alternate locations for some products.

Workaround 1

Do not copy the files directly between the DFS shares. Instead, copy them from the first DFS share (path 1) to the Windows 7 client, then copy them from the client to the second DFS share (path 2).

Workaround 2

Copy the files from the network snapshot to current location using command line Copy.

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