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VirusScan Enterprise 8.8 Patch 1 Known Issues
Technical Articles ID:  KB73193
Last Modified:  01/08/2013
Rated:


Environment

McAfee VirusScan Enterprise 8.8 Patch 1

 

Summary

This article contains important information about known issues of high or medium rating that are outstanding with this product release. This article will be updated if new issues are identified post-release or if additional information becomes available. To read the Release Notes, see:  PD23408 - VirusScan Enterprise 8.8 Patch 1 Release Notes.

Release to Support (RTS): September 16, 2011
Release to World (RTW): October 26, 2011
Reposted: November 14, 2011

VSE 8.8 Patch 4 is the latest patch available from the Downloads tab of the ServicePortal at https://support.mcafee.com/downloads.
NOTE: VSE 8.8 Patch 4 provides support for all supported Windows operating systems.


Known Issues:

CRITICAL:

Reference Number Related Article Issue Description
711861 KB73274

Issue: System becomes unresponsive with Solidcore 5.1.2 and VSE 8.8 Patch 1.
Resolution: This issue is resolved in Application Control (Solidcore Solidifier) Hotfix 5.1.2-8144. The package name is SOLIDCOR512-8144_WIN.zip, available from the Patches tab for Application Control 5.1 on the McAfee Downloads site.

726019 KB73722 Issue: Intermittent Bugchecks (blue screen errors) might occur when running VSE 8.8 Patch 1 with Host DLP 9.x
Resolution: This issue is resolved in the following patches:
  • Host DLP 9.2 Patch 1 - this patch was Released To World (RTW) on April 11, 2012.
  • Host DLP 9.1 Patch 2 - this patch was Released To World (RTW) on April 16, 2012.
These patches are available from the McAfee Downloads page.

Non-critical:

Reference Number Related Article Issue Description
820636 823110 KB77043 Issue: Client system properties in ePolicy Orchestrator report that the On-Access Scanner is running even when certain conditions on client systems prevent scanning.
Resolution:  Resolved in VSE 8.8 Hotfix 820636. See article for details. During system property collection, the VirusScan plugin for the McAfee Agent queries the On-Access Scanner services and registry entries to increase reporting accuracy.
737991 KB76135 Issue: Cluster failover fails on a Windows 2003 SQL cluster because it is unable to mount the Quorum drive.
Resolution: Resolved in VSE 8.8 Patch 2 release which is available from the McAfee Downloads site using a valid grant number.
625756 KB71083 Issue: Event 516 still occurs despite updating to Patch 1.
Resolution: Refer to the Event 516 troubleshooting article to resolve this type of issue. A VSE Hotfix 5756 has been created to reduce the number of event entries. See the related article for details.
657079 KB73288 Issue: How to bypass the UNC path restriction for new installations
Resolution: Use the command line property BYPASSUNCCHECK=1
Example: SetupVSE.exe BYPASSUNCCHECK=1 /q
n/a  KB51111 Issue: The reposted version property information shows 8.8.0.849.
Resolution: This is intentional. VirusScan only increments the version with each patch update.
708485 KB73134 Issue: Lotus Notes stops responding when opening email.
Resolution: Resolved in VSE 8.8 Patch 2 release which is available from the McAfee Downloads site using a valid grant number.
735512 KB75019 Issue: When the Hotfix 625756 is installed on a machine with Host Intrusion Prevention (Host IPS), Host IPS blocks a McAfee process (mfehidin.exe) from setting Access Control List (ACL) on a McAfee driver (mfevtps).
Resolution: Resolved in VSE 8.8 Patch 2 release which is available from the McAfee Downloads site using a valid grant number.
682177 KB72512 Issue: A STOP error (Bugcheck 7f) could occur with the McAfee filter driver due to lost content header information when transmitting through a raw socket on Windows 7. This issue was seen with some third-party VPN clients.
Resolution: Resolved in VSE 8.8 Patch 2 release which is available from the McAfee Downloads site using a valid grant number. The McAfee filter driver now ensures header information is preserved and forwarded through a raw socket.
742092  KB74926 Issue: On-Demand Scan stops responding after you install VSE 8.8 Patch 1.
Resolution: Resolved in VSE 8.8 Patch 2 release which is available from the McAfee Downloads site using a valid grant number.
795818 KB76226 Issue: VirusScan Enterprise 8.x scheduled tasks fail to run in unmanaged mode after installing McAfee Agent 4.6 Patch 2 Windows.
Resolution: McAfee Agent 4.6 Patch 2 Hotfix 795818 is available to resolve this issue. Refer to the article for details.
719680 KB75374 Issue: Processes that write data to disk frequently and/or write a lot of data in a short amount of time can experience poor performance from the scanning.
Resolution: Resolved in VSE 8.8 Patch 2 release which is available from the McAfee Downloads site using a valid grant number. VSE 8.8 Patch 2 adds support for a Delayed Write Scan mode of operation that delays all scans of modified files to lower priority background threads. For details refer to the article.
n/a KB75051 Issue: During a DAT update, VSE unnecessarily downloads the full ZIP file instead of downloading incremental files.
Resolution: Resolved in VSE 8.8 Patch 2 release which is available from the McAfee Downloads site using a valid grant number.
761202 KB75536 Issue: The Last Access Time is changed after you run a VSE 8.8 On-Demand Scan on a folder.
Resolution: This issue is resolved in VSE 8.8 Patch 2 release which is available from the McAfee Downloads site using a valid grant number.
726019 KB73722 Issue: Intermittent Bugchecks (blue screen errors) might occur when running VSE 8.8 Patch 1, or Host IPS 8.0 Patch 1 with Host DLP 9.x.
Resolution: This issue is resolved in the following patches, which are available from the McAfee Downloads site:
  • Host DLP 9.2 Patch 1 - this patch was Released To World (RTW) on April 11, 2012.
  • Host DLP 9.1 Patch 2 - this patch was Released To World (RTW) on April 16, 2012.
 n/a KB71083 Issue: The Windows System Event log reports multiple entries for Event ID 516 with an event description "Warning, Process **\VSTSKMGR.EXE pid (XXXX) contains signed but untrusted code".
Resolution: This error has multiple causes. The issues need troubleshooting to identify the cause and resolve. Refer to the troubleshooting article KB71083 in the left column for details.

The individual known issues articles for this problem are:
  • McAfee Agent DLL, see KB74177.
  • Third-party application (hook), see KB74176.
  • Microsoft Certificate Stores need updating, see KB74174.

NOTE: Installing VSE 8.8 Patch 2 can help reduce the number of events recorded in the Windows System event log. 
719823 KB73596

Issue: Cluster Shared Volumes (CSV) status becomes Online (Redirected access)
Resolution: Microsoft has confirmed that a Cluster (Windows 2008 R2) will put a Cluster Server Volume (CSV) in redirected mode if a filter’s Altitude is not an integer.
The following Microsoft KnowledgeBase article hotfix resolves the issue where Redirected Mode is enabled unexpectedly in a Cluster Shared Volume when you are running a third-party application in a Windows Server 2008 R2-based cluster.
To obtain the hotfix and instructions to address this issue, see the Microsoft article 2674551: http://support.microsoft.com/default.aspx?scid=kb;EN-US;2674551.

741012 753715 KB73521 Issue: Bad image: The application or DLL is not a valid Windows image (when launching an On-Demand Scan)
Resolution: Multiple solutions to resolve this issue. See article for details.
724985 KB73682 Issue: Blue screen error with Bug Check 27 - RDR_FILE_SYSTEM on mfehidk.sys.
Resolution: Resolved in VSE 8.8 Patch 2 which is available from the McAfee Downloads site using a valid grant number.
625756 KB73485

Issue: Multiple entries for Event ID 514, 516, and 519 are recorded in the Windows System Event log
Resolution: Resolved in VSE 8.8 Patch 2 which is available from the McAfee Downloads site using a valid grant number.


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