Set the RPC Timeout value to -1 on the filer.
NOTE: You can perform these steps while connected to the controller via SSH, RSH, or Telnet. Use a tool that records the session to a log file in the event NetApp Technical Support assistance is needed.
- On the filer through a command prompt, type the following and press Enter to set the filer option to a value of -1:
options cifs.rpcfd_timeout -1
- To confirm the setting, type the following and press Enter:
options cifs.rpcfd_timeout
The value returned for the option is -1.
- To make sure that the malfunctioning servers disconnect and reconnect, restart the antivirus services on the server. Or, you can disable and re-enable antivirus on the filer.
- Monitor the filer for the issue to reappear.
NOTE: For more information about this issue, see the following
NetApp article. To access the NetApp article, you must log on or create an account.
We also recommend that you install the latest ENSSP/VSES release. To determine what the latest release is, see:
If the issue persists, contact Technical Support and provide this article number to log a case for performance investigation.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.
