McAfee Labs Threat Advisory dashboard is blank in ePolicy Orchestrator 5.9.x

Technical Articles ID: KB73404
Last Modified: 3/18/2022

Environment

McAfee ePolicy Orchestrator (ePO) 5.9.x

Problem

The McAfee Labs Threat Advisory dashboard is blank in ePO.

The dashboard can show data on the DAT file or products in the Primary Repository, but it does not have data for the latest available DAT file or products.

The Orion.log file records the following error:

ERROR [http-8443-Processor23]
dashboard.DashboardAction - Dashboard Element creation failed: McAfee Labs Threat Advisory java.lang.NullPointerException

Cause

The Avert Check task looks in the Source Repository list to locate a repository to verify for available updates. It first checks for the Source Repository named McAfeeHTTP. If this repository is not found, it then looks for a Fallback repository named McAfeeHTTP. If there is not a valid Source or Fallback repository with the name McAfeeHTTP, the McAfee Labs Threat Advisory dashboard element is blank.

This issue can also occur if the correct proxy information is not defined in the ePO console. In this scenario, the Avert Check task tries to connect to the following file and fails:

https://update.nai.com/products/commonupdater/sitestat.xml

Solution 1

This behavior is expected.

To display properly, a valid Source or Fallback repository with the name McAfeeHTTP must be defined. This name is needed for the McAfee Labs Threat Advisory dashboard element.

To modify the repository settings:

Log on to the ePO console.
Click Menu, Configuration, Server Settings.
Under the Setting Categories column, click Source Sites, and then click Edit.
Configure a new Fallback Repository or rename an existing valid HTTP repository to McAfeeHTTP.

NOTE: The default McAfeeHTTP repository points to the following site: update.nai.com/Products/CommonUpdater

Solution 2

If you have a proxy server on the network, make sure that the proxy server connection information is configured correctly:

Log on to the ePO console.
Click Menu, Configuration, Server Settings.
Under the Setting Categories column, click Proxy Settings, and then click Edit.
Enter the correct proxy information and click Save.
Run one of the following SQL scripts against the ePO 5.x database:

update OrionServerPropertiesMT
set value = '0'
where OrionServerPropertiesMT.[key] = 'avert.contentupdate.lastupdate'

After the script completes, it might take up to 15 minutes for the dashboard element to display properly.

Affected Products

Configuration
ePolicy Orchestrator 5.10.x
Known Issue/Product Defect
Reporting

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Knowledge Center

McAfee Labs Threat Advisory dashboard is blank in ePolicy Orchestrator 5.9.x

Environment

Problem

Cause

Solution 1

Solution 2

Affected Products

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Title

Knowledge Center

McAfee Labs Threat Advisory dashboard is blank in ePolicy Orchestrator 5.9.x

Environment

Problem

Cause

Solution 1

Solution 2

Affected Products

Languages:

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