SiteAdvisor Enterprise 3.5 Safe Search annotation banner does not appear in Outlook Express on Windows 2003

Technical Articles ID: KB73445
Last Modified: 12/29/2014

Environment

McAfee SiteAdvisor Enterprise 3.5
Microsoft Windows 2003 (64-bit)
Microsoft Outlook Express

Problem

On Windows 2003, the SiteAdvisor Enterprise (SAE) 3.5 Safe Search annotation banner does not appear in Outlook Express when emails contain red or yellow links.

The following Safe Search email banner is not shown:

McAfee SiteAdvisor Warning
This e-mail message contains potentially unsafe links to this site:
<site URL>

Cause

SAE cannot annotate plain text messages because it is not possible to parse links in a plain text message within the current design.

Solution

Set Outlook Express to not use the option to read messages in plain text.

Click Tools, Options.
Click the Read tab.
Below Reading Messages, deselect Read all messages in plain text.
Click OK to close the dialog box.

Affected Products

Known Issue/Product Defect
SiteAdvisor Enterprise 3.5

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SiteAdvisor Enterprise 3.5 Safe Search annotation banner does not appear in Outlook Express on Windows 2003

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SiteAdvisor Enterprise 3.5 Safe Search annotation banner does not appear in Outlook Express on Windows 2003

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