No ratings provided when SiteAdvisor Enterprise 3.5 resides behind a proxy

Technical Articles ID: KB73562
Last Modified: 12/31/2019

Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5
Proxy Servers

Problem

The SAE 3.5 browser balloon is shown in orange.

You do not see a rating when SAE 3.5 resides behind a proxy.

Using the Troubleshooting SiteAdvisor Communication Errors option shows the following:

Test	Result
Internet Access	Green checkmark
SiteAdvisor Server Available	Green checkmark

Explanation
The SiteAdvisor servers are up and responding to requests, but SiteAdvisor can't access the internet.

Possible Resolution
It might indicate that the SiteAdvisor proxy server policy settings are configured incorrectly.

Solution

This issue was addressed in SAE 3.5 Patch 1. Upgrade to the latest patch level.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

Set the proxy bypass for all IP addresses on the GTI servers (sae.gti.mcafee.com).

Use NSlookup on saelist.gti.mcafee.com to find the current IP address list. For instructions on NSlookup, see http://support.microsoft.com/kb/200525.

Example list:

8.18.25.12
8.21.161.12
161.69.92.12
161.69.169.12
161.69.225.12
161.69.165.12

Affected Products

Known Issue/Product Defect
SiteAdvisor Enterprise 3.5

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No ratings provided when SiteAdvisor Enterprise 3.5 resides behind a proxy

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No ratings provided when SiteAdvisor Enterprise 3.5 resides behind a proxy

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