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Endpoint Encryption Agent is currently active (error recorded in the MfeEpe.log when attempting to uninstall Drive Encryption)
Technical Articles ID:   KB73634
Last Modified:  1/23/2018
Rated:


Environment

McAfee Drive Encryption (DE) 7.x

For details of DE 7.x supported environments, see KB79422.
 

Problem

Unable to remove DE.

The ePO Console and client continue to show the client as Active.

MfeEpe.log records the following error message on the client:
 
Info 1603. The file C:\Program Files\McAfee\Endpoint Encryption Agent\MfeEpeHostInterface.dll is being held in use by the following process: Name: McTray, Id: 5836, Window Title: '(not determined yet)'.  Close that application and retry.
Info 1603. The file C:\Program Files\McAfee\Endpoint Encryption Agent\EpeTrayPlugin.dll is being held in use by the following process: Name: McTray, Id: 5836, Window Title: '(not determined yet)'.  Close that application and retry.
Info 1603. The file C:\Program Files\McAfee\Endpoint Encryption Agent\EpeEpoTray.dll is being held in use by the following process: Name: McTray, Id: 5836, Window Title: '(not determined yet)'.  Close that application and retry.
Action ended 15:56:57: InstallValidate. Return value 1.
Action start 15:56:57: SetARPINSTALLLOCATION.
Action ended 15:56:57: SetARPINSTALLLOCATION. Return value 1.
Action start 15:56:57: InstallInitialize.
Action ended 15:56:57: InstallInitialize. Return value 1.
Action start 15:56:57: OkToUninstall.
(MfeEEUninstall) : Entered check_ok_to_uninstall
(MfeEEUninstall) :Checking for minor upgrade.
(MfeEEUninstall) : Got Product Id =
(MfeEEUninstall) : About to check for Ok_to_Uninstall
(MfeEEUninstall) : Unable to install as either active or this provider is being used.
Action ended 15:56:57: OkToUninstall. Return value 1.
Action start 15:56:57: NotOkToProceedWithUnInstall.
MSI (s) (0C:74) [15:56:59:442]: Product: McAfee Endpoint Encryption Agent -- McAfee Endpoint Encryption Agent is currently active. Please de-activate before uninstalling.
McAfee Endpoint Encryption Agent is currently active. Please de-activate before uninstalling.
Action ended 15:56:59: NotOkToProceedWithUnInstall. Return value 3.
Action ended 15:56:59: INSTALL. Return value 3.
MSI (s) (0C:74) [15:56:59:458]: Product: McAfee Endpoint Encryption Agent -- Removal failed.
MSI (s) (0C:74) [15:56:59:458]: Windows Installer removed the product. Product Name: McAfee Endpoint Encryption Agent. Product Version: 1.1.2.314. Product Language: 1033. Removal success or error status: 1603.

Cause

On the General tab, the Enable Policy option is selected, which prevents the removal of DE.

Solution

To uninstall Drive Encryption from the client, disable the encryption policy to decrypt the client system, then remove the software package.
  1. Click Menu, Systems, System Tree, Systems, then select a group from the System Tree.
  2. Select a system, then click Actions, Agent, Modify Policies on a Single System.
  3. From the Product drop-down list, select Drive Encryption 7.x.x. The policy categories under Drive Encryption are listed with the system’s assigned policy.
  4. Select the Product Setting policy category, then click Edit Assignments.
  5. If the policy is inherited, select Break inheritance and assign the policy and settings below next to Inherit from.
  6. From the Assigned policy drop-down list, select a product setting policy. From this location, you can edit the selected policy, or create a new policy.
  7. Select whether to lock policy inheritance. Any systems that inherit this policy cannot have another one assigned in its place.
  8. On the General tab, deselect Enable policy.
  9. Enforce the policy to the required clients.

    NOTE: On Opal systems, make sure that you select the correct encryption provider and set the priority, as appropriate, so that the policy enforcement occurs correctly.
Additional resources to assist with configuring policies:
  • Drive Encryption 7.2 Product Guide, see PD26653.
  • Drive Encryption 7.1 Product Guide, see PD24867.

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