Blue screen error with Bug Check 27 - RDR_FILE_SYSTEM on mfehidk.sys
Technical Articles ID:
KB73682
Last Modified: 6/22/2020
Last Modified: 6/22/2020
Blue screen error with Bug Check 27 - RDR_FILE_SYSTEM on mfehidk.sys
Technical Articles ID:
KB73682
Last Modified: 6/22/2020 EnvironmentMcAfee VirusScan Enterprise (VSE) 8.8 Patch 1
ProblemRandom blue screen errors occur during shutdown on a computer with VSE 8.8 Patch 1 installed. The Bug Check is
When you analyze a memory dump of the crash, the Stack text might be similar to the following: BUGCHECK_STR: 0x27 DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE LAST_CONTROL_TRANSFER: from f7837e87 to f7876703 STACK_TEXT: f78cea34 f7837e87 f7875150 892dbee8 f787517c mfehidk!DEVICEDISPATCH::Destroy+0x73 f78cea40 f787517c f78cea94 808211af 892dbdb0 mfehidk!VOLHOOKDEVICE::Destroy+0x17 f78cea48 808211af 892dbdb0 892dbee8 892dbee8 mfehidk!DEVICEDISPATCH::FastIoDetachDevice+0x2c f78cea94 8081d9fb 8a0a5a30 00000000 892dbe00 nt!IopCompleteUnloadOrDelete+0xc5 f78ceaac f7247794 892dbe00 80867a18 892dbee8 nt!IoDeleteDevice+0x73 f78ceac0 f724788f 892dbee8 00000008 8942d320 fltmgr!FltpCleanupDeviceObject+0x76 f78ceadc f724bf89 8942d320 e1625d08 00fe0030 fltmgr!FltpDetachFromFileSystemDevice+0x45 f78cec04 f724c35e 8942d320 00000000 f78cec30 fltmgr!FltpFsNotificationActual+0x4f f78cec14 808e2157 8942d320 00000000 8942d320 fltmgr!FltpFsNotification+0x10 f78cec30 ba066e62 8942d320 ba04c330 8942d320 nt!IoUnregisterFileSystem+0x3f f78cec48 ba0487b4 889e8590 8942d320 c0000010 rdbss!RxUnstart+0x31 f78cec94 b9fe1251 889e8590 889e85a3 00000000 rdbss!RxStopMinirdr+0xe6 f78cecb0 ba04fd2f 00000000 ba04eb9a 88a85470 mrxsmb!MRxSmbDevFcbXXXControlFile+0x1a0 f78cecc8 ba04fda2 889e8590 88a85470 8a2ce020 rdbss!RxXXXControlFileCallthru+0x67 f78cecec ba05a068 889e8590 00000000 8a2ce020 rdbss!RxCommonDevFCBFsCtl+0x8d f78ced60 ba04576e 889e8590 f78ced80 808e429d rdbss!RxFspDispatch+0x12e f78ced6c 808e429d 89430a98 889e8590 808a76c0 rdbss!RxFspDispatchEx+0xd f78ced80 8087adf9 8943cdd0 00000000 8a2ce020 nt!IopProcessWorkItem+0x13 f78cedac 809419d6 8943cdd0 00000000 00000000 nt!ExpWorkerThread+0xeb f78ceddc 80887faa 8087ad0e 00000000 00000000 nt!PspSystemThreadStartup+0x2e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16 System ChangeUpgraded from VSE 8.7 Patch 4 to VSE 8.8 Patch 1.
CauseA race condition can occur during shutdown where a thread cleaning up a particular device stops responding if another thread helps with the cleanup.
Solution
This issue is resolved in VSE 8.8 Patch 2. Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.
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