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Intermittent Bugchecks (blue screen errors) might occur when running VirusScan Enterprise 8.8 Patch 1 or Host IPS 8.0 Patch 1 with Host DLP 9.x
Technical Articles ID:   KB73722
Last Modified:  4/6/2017
Rated:


Environment

McAfee Host Data Loss Prevention (Host DLP) 9.x
McAfee Host Intrusion Prevention (Host IPS) 8.0 Patch 1
McAfee VirusScan Enterprise (VSE) 8.8 Patch 1

Problem

Intermittent bugchecks (type C2 or D5) can occur when Host DLP 9.x is installed on systems with VSE 8.8 Patch 1 and Host IPS 8.0 Patch 1.

System Change

Installed one or both of the following products on systems running Host DLP 9.x:
  • VSE 8.8 Patch 1
  • Host IPS 8.0 Patch 1

Cause

McAfee has determined that there is a defect in a kernel component collectively used by VSE 8.8 Patch 1 and Host IPS 8.0 Patch 1.

Host DLP 9.x exposes the defect intermittently, causing one of the two bugchecks described.

Solution

This issue is resolved in the following patches:
  • Host DLP 9.2 Patch 1 - this patch was Released To World (RTW) on April 11, 2012.
  • Host DLP 9.1 Patch 2 - this patch was RTW on April 16, 2012.
McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Solution

If you are unable to install either of the patches listed above, this issue can also be resolved by installing DLP Hotfix (compatibility 14.4.0.387). This hotfix is also available from the Product Downloads site.

NOTE: This hotfix upgrades the shared driver components in the software products listed above. The hotfix does not modify or upgrade any other files or components.

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