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System boot issue after installing McAfee Application Control/McAfee Change Control
Technical Articles ID:   KB73734
Last Modified:  4/15/2016

Environment

McAfee Application Control 5.x
McAfee Application Control 6.x
McAfee Change Control 5.x
McAfee Change Control 6.x
Windows 2000 servers
Windows 2003 servers

Problem

You observe one of the following issues after installing McAfee Application Control/McAfee Change Control (MAC/MCC):
 

  • On system boot, the screen shows:

Windows 2000 could not start because the following file is missing or corrupt:
\WINNT\SYSTEM32\CONFIG\SYSTEM.ced startup options for Windows 2000, Press F8
 

  • On system boot, the screen shows:

Windows 2000 could not start because the following file is missing or corrupt: \WINNT\System32\Drivers\Ntfs.sys        
 

  • The system boots successfully but Solidcore driver “swin.sys” is not loaded. A quick way to check this is output of “sadmin status” command. If the Solidcore driver is not loaded, with Solidcore Enabled, it shows the driver status as Unattached for system volume.

 

McAfee Solidier: Enabled
  [fstype]                   [status]                 [driver status]   [volume]
* NTFS                  Solidified                 Unattached        C:\   
 

Cause

This is not an Application Control/Change Control issue but a limitation on the size of the "system hive" in Windows. The system hive is limited to approximately 10.3 megabytes (MB) in size in Windows 2000 Server. This is because the system hive and the Windows kernel files must fit below 16 MB when Windows starts. If the system hive is close to its limit, installation of MAC/MCC or any other product that starts at system boot can cause this behavior.

Please refer to the following Microsoft article for more details: System may not start when creating a large number of logical units and volumes http://support.microsoft.com/kb/277222.

Solution

Apply the suggestions described in the Microsoft article: System may not start when creating a large number of logical units and volumes http://support.microsoft.com/kb/277222.

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