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Technical Articles ID: KB74299
Last Modified: 12/8/2020

Environment

McAfee File and Removable Media Protection (FRP) 5.x

Adobe Acrobat Reader 10.x and later

For details of FRP supported environments, see KB81149 - Supported platforms for File and Removable Media Protection.

Problem

You see the following error when you try to open FRP-encrypted PDF files that use Adobe Reader 10.x and later:

There was an error opening this document. Access denied

Cause

Acrobat Reader 10.x includes a new Protected Mode feature, enabled by default, to prevent security vulnerabilities.

For more information about Adobe Acrobat Reader Protected Mode, see http://kb2.adobe.com/cps/860/cpsid_86063.html.

Solution

Open a support case with Adobe at http://www.adobe.com and request an investigation.

In the interim, implement the following workaround.

Workaround

Disable Protected Mode in Adobe Reader 11:

Click Edit, Preferences, Security (Enhanced).
In the right pane, deselect Enable Protected Mode At startup.
Close and reopen Adobe Acrobat Reader.

Disable Protected Mode in Adobe Reader 10:

Click Edit, Preferences, General.
In the left pane, deselect Enable Protected Mode At Startup.
Close and reopen Adobe Acrobat Reader.

NOTE:

Contact Adobe if you can't implement the changes above.
Do not disable Protected Mode in Adobe Acrobat Reader when you try to open an encrypted PDF file from CD/DVD.

Affected Products

File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
File and Removable Media Protection 5.0.x (EOL)
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Portuguese Brasileiro

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