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Files are corrupted when restoring from previous version on NetApp filer to a Windows XP SP3 client with EEFF 4.0 installed
Technical Articles ID:  KB74890
Last Modified:  06/20/2012

Environment

McAfee Endpoint Encryption for Files and Folders (EEFF) 4.0
Microsoft Windows XP SP3
NetApp Shares

Problem

You can configure previous versions of files or folders using shadow copy and wherever a file or folder is copied from the previous version (snapshots) to any destination, you see the following error:

Error copying File or Folder

Cannot copy file: The file name you specified is not valid or too long.
Specify a different file name.


NOTE: To locate the previous version for a folder located over network:

  1. Browse to \\CONTOSO.com\dfs\eeff, right-click on the folder, and select Previous Version.
  2. Double-click on any of the snapshots available.

Solution

This issue is resolved in EEFF 4.0 Patch 1 (4.0.1), which is available from the McAfee Downloads site.

Patches are cumulative, therefore McAfee recommends that you install the latest one. For information about the latest releases, refer to KB51109.

McAfee product software, upgrades, maintenance releases, and documentation are available from the McAfee Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE:
 You will need a valid Grant Number for access. KB56057 provides additional information about the McAfee Downloads site, as well as alternate locations for some products.

Workaround 1

Copy the files or folders from snapshots to current location using the command line Copy.

Workaround 2

Copy the files or folders from snapshots to current location using Copy in the Previous version window.

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