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Files are corrupted when restoring from previous version on NetApp filer to a Windows XP client with Endpoint Encryption for Files and Folders 4.0 installed
Technical Articles ID:  KB74890
Last Modified:  2/4/2015


McAfee Endpoint Encryption for Files and Folders (EEFF) 4.0
Microsoft Windows XP SP3
NetApp Shares


You can configure previous versions of files or folders using shadow copy, and wherever a file or folder is copied from the previous version (snapshots) to any destination, you see the following error:

Error copying File or Folder

Cannot copy file: The file name you specified is not valid or too long.
Specify a different file name.

NOTE: To locate the previous version of a folder located over a network:

  1. Browse to \\CONTOSO.com\dfs\eeff, right-click on the folder, and select Previous Version.
  2. Double-click on any of the snapshots available.


This issue is resolved in EEFF 4.0 Patch 1 (4.0.1), which is available from the Downloads site.

Patches are cumulative; therefore, Intel Security recommends that you install the latest one.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

 You will need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, as well as alternate locations for some products.

Workaround 1

Copy the files or folders from snapshots to the current location using the command line Copy.

Workaround 2

Copy the files or folders from snapshots to the current location using Copy in the Previous version window.

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