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Files are corrupted when restoring from previous version on NetApp filer to a Windows XP client with Endpoint Encryption for Files and Folders 4.0 installed
Technical Articles ID:  KB74890
Last Modified:  2/4/2015

Environment

McAfee Endpoint Encryption for Files and Folders (EEFF) 4.0
Microsoft Windows XP SP3
NetApp Shares

Problem

You can configure previous versions of files or folders using shadow copy, and wherever a file or folder is copied from the previous version (snapshots) to any destination, you see the following error:

Error copying File or Folder

Cannot copy file: The file name you specified is not valid or too long.
Specify a different file name.

NOTE: To locate the previous version of a folder located over a network:

  1. Browse to \\CONTOSO.com\dfs\eeff, right-click on the folder, and select Previous Version.
  2. Double-click on any of the snapshots available.

Solution

This issue is resolved in EEFF 4.0 Patch 1 (4.0.1), which is available from the Downloads site.

Patches are cumulative; therefore, Intel Security recommends that you install the latest one.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE:
 You will need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, as well as alternate locations for some products.

Workaround 1

Copy the files or folders from snapshots to the current location using the command line Copy.

Workaround 2

Copy the files or folders from snapshots to the current location using Copy in the Previous version window.

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