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OPAL drives supported with Endpoint Encryption for PC 6.2.x and EEPC 7.0.x
Technical Articles ID:  KB75045
Last Modified:  02/03/2014
Rated:


Environment

McAfee Endpoint Encryption for PC 7.0.x
McAfee Endpoint Encryption for PC 6.2.x

For details of EEPC 7.0.x supported environments, see KB76804.
For details of EEPC 6.x.x supported environments, see KB68053.

Summary

Endpoint Encryption for PC (EEPC) 6.2 and later adds support for self-encrypting drives that support the OPAL standard. To make support easily identifiable for administrators, EEPC will list support for OPAL drives based on makes/models of hardware as they are shipped from OEMs.

IMPORTANT: Key information about supported operating systems, EEPC, and OPAL drives.
  • While EEPC supports a wide range of operating systems, the combination of EEPC and OPAL is only supported on Windows 7 Service Pack 1 and later.
  • This specific operating system support is because some OPAL drives are set up as 512e drives. In other words, they are actually drives with sectors of size 4096 bytes but emulate old fashioned 512-byte sector drives. Windows 7 SP1 includes crucial driver fixes that allow these 512e drives to function correctly.
  • If EEPC detects an incompatible or unsupported combination of operating system and OPAL drive it will continue the activation process. However, it will use Software Encryption instead of using the native OPAL functionality.
Supported OPAL Drives
This list of supported OPAL drives was last updated: November 2013


Drive Manufacturer
Model Number Firmware
Releases
EEPC 7.0.x
EEPC 6.2.x
Samsung MZ7TD256HAFV-000 XD0TL4Q6 Yes
Seagate
ST320LT014 001DEM7
Yes
Seagate
ST250LT014 0040VL7M
Yes
Seagate ST320LT009 1001SDMA
1001DEMA 1
1002DEMA
Yes
Hitachi HTS723232A7A365 CEO28AG0 Yes
Hitachi HTS725050A7E635 HGO28A02 Yes
Hitachi HTS727550A9E365 FJO33A03 Yes
Intel SSD Pro 1500 Series LSQi Yes 2

1 Firmware release 1001DEMA has a known issue that is documented in KB79073.
2 Support for the Intel SSD Pro 1500 is only available in EEPC 7.0 Patch 2 and later.

Specific information for OPAL Support with a UEFI Boot Process
Support for OPAL self-encrypting drives on Unified Extensible Firmware Interface (UEFI) systems is only available on Windows 8 logo compliant systems that:

  • Are fitted with an OPAL self-encrypting drive when manufactured
  • Implement the UEFI Security Protocol
Support for OPAL self-encrypting drives under UEFI is not available on non-Windows 8 logo compliant systems. This is because a UEFI security protocol that is required for OPAL management is only mandatory when a self-encrypting drive is fitted at the time of shipping. Without the security protocol, OPAL management is not possible. This does not affect support for OPAL drives under the BIOS.

Systems that are known to not support a full UEFI Boot Process in combination with an OPAL drive are listed in the following table. Note that this is not a complete list and consists only of systems that are known not to work in this manner. 

Dell
E6410
 
E6420
 
E6520


What to do if your model is not in the supported list
As a general rule, if a computer is not listed in this document, it is unsupported. However, a system might work without being in the list.

A working system is a combination that has been tested and verified as working by a third party, but not by the McAfee EEPC QA team. You can use a working system in your environment and use the EEPC product. If used in this configuration, you accept that while everything is working, the system is not officially tested or supported by McAfee because it has not been fully validated as working as expected with EEPC.

If you require support for a new model, you must submit a Product Enhancement Request (PER) (see the Related Information section) that includes the results from the Endpoint Encryption Hardware Compatibility Tool. All PER requests are directed to Product Management.

IMPORTANT:

  • For instructions on how to download and run the Endpoint Encryption Hardware Compatibility Tool, see KB76182.
  • The Endpoint Encryption Hardware Compatibility Tool runs tests on a client with an OPAL drive to capture information required to identify the drive and its capabilities. Because of the nature of some of the tests, in a worst-case scenario the drive that you are testing might be unusable when the tests are complete. Ensure that you read the warning text and fully agree to the terms and conditions before you run the tests.


What to do if your model is in the supported list but it does not work

Contact McAfee Technical Support and open a Service Request for the issue. McAfee will review the way your environment is configured and will, if your environment matches the required settings, conduct further research to investigate the issue. One possible outcome is that McAfee might request that you submit a PER (see the Related Information section).


FAQs
For a comprehensive list of EEPC and OPAL FAQs, see KB66700.

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