Last Modified: 02/03/2014
IMPORTANT: Key information about supported operating systems, EEPC, and OPAL drives.
- While EEPC supports a wide range of operating systems, the combination of EEPC and OPAL is only supported on Windows 7 Service Pack 1 and later.
- This specific operating system support is because some OPAL drives are set up as 512e drives. In other words, they are actually drives with sectors of size 4096 bytes but emulate old fashioned 512-byte sector drives. Windows 7 SP1 includes crucial driver fixes that allow these 512e drives to function correctly.
- If EEPC detects an incompatible or unsupported combination of operating system and OPAL drive it will continue the activation process. However, it will use Software Encryption instead of using the native OPAL functionality.
This list of supported OPAL drives was last updated: November 2013
|Intel||SSD Pro 1500 Series||LSQi||Yes 2|
|1||Firmware release 1001DEMA has a known issue that is documented in KB79073.|
|2||Support for the Intel SSD Pro 1500 is only available in EEPC 7.0 Patch 2 and later.|
Specific information for OPAL Support with a UEFI Boot Process
Support for OPAL self-encrypting drives on Unified Extensible Firmware Interface (UEFI) systems is only available on Windows 8 logo compliant systems that:
- Are fitted with an OPAL self-encrypting drive when manufactured
- Implement the UEFI Security Protocol
Systems that are known to not support a full UEFI Boot Process in combination with an OPAL drive are listed in the following table. Note that this is not a complete list and consists only of systems that are known not to work in this manner.
What to do if your model is not in the supported list
As a general rule, if a computer is not listed in this document, it is unsupported. However, a system might work without being in the list.
A working system is a combination that has been tested and verified as working by a third party, but not by the McAfee EEPC QA team. You can use a working system in your environment and use the EEPC product. If used in this configuration, you accept that while everything is working, the system is not officially tested or supported by McAfee because it has not been fully validated as working as expected with EEPC.
If you require support for a new model, you must submit a Product Enhancement Request (PER) (see the Related Information section) that includes the results from the Endpoint Encryption Hardware Compatibility Tool. All PER requests are directed to Product Management.
- For instructions on how to download and run the Endpoint Encryption Hardware Compatibility Tool, see KB76182.
- The Endpoint Encryption Hardware Compatibility Tool runs tests on a client with an OPAL drive to capture information required to identify the drive and its capabilities. Because of the nature of some of the tests, in a worst-case scenario the drive that you are testing might be unusable when the tests are complete. Ensure that you read the warning text and fully agree to the terms and conditions before you run the tests.
What to do if your model is in the supported list but it does not work
Contact McAfee Technical Support and open a Service Request for the issue. McAfee will review the way your environment is configured and will, if your environment matches the required settings, conduct further research to investigate the issue. One possible outcome is that McAfee might request that you submit a PER (see the Related Information section).
For a comprehensive list of EEPC and OPAL FAQs, see KB66700.
If you require a change to this functionality in a future version of the product, you can submit a Product Enhancement Request (PER) by logging in at: https://mcafee.acceptondemand.com/.
To register as a new user, click McAfee Customers Register Here at the top of the page. For additional information, see KB60021.
- Go to http://www.mcafee.com/us/about/contact-us.aspx#ht=tab-techsupport.
- Non-US customers - select your country from the list of Worldwide Offices.
- If you are a registered user, type your User Id and Password, and click OK.
- If you are not a registered user, click Register and complete the required fields. Your password and login instructions will be emailed to you.
Glossary of Technical Terms
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