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Attempt to install "Role/Feature Name" failed with error code 0x80010643. Fatal error during installation (when you try to add Windows Roles or Features in Server Manager)
Technical Articles ID:   KB75075
Last Modified:  4/7/2017
Rated:


Environment

McAfee VirusScan Enterprise 8.8 (unpatched)
McAfee VirusScan Enterprise 8.7 (with Patch 5)
Microsoft Windows 2008 R2

Problem

When you attempt to install a Role or a Feature in Windows 2008 R2, the Access Protection (AP) rule Prevent modification of McAfee files and settings is triggered.

There are no entries in the Access Protection log.

The installation fails with the error:
Attempt to install "Role/Feature Name" failed with error code 0x80010643. Fatal error during installation.

Cause

A SetSecurity operation fails during the installation, which prevents it from completing.

Solution

This issue is resolved in the VSE 8.8 Patch 1 release, which is available from the Product Downloads site.

Patches are cumulative; Technical Support recommends that you install the latest one.

{VSE88PATCHES.EN_US}
{GENPA.EN_US}
 

Workaround

Use the following steps to temporarily disable the rule triggered during the Windows Role or Feature installation:
  1. Disable Report and Block on Access Protection Rules that protect McAfee processes and directories:
     
    1. Click Start, Programs, McAfee, VirusScan Console.
    2. Right-click Access Protection, and select Properties.
    3. Select Common Standard Protection.
    4. Deselect Report and Block for Prevent modification of McAfee files and settings.
    5. Deselect Report and Block for Prevent termination of McAfee processes.
    6. Click OK.
    7. Exit the VirusScan Console.
       
  2. Install the Windows Role or Feature.
  3. Revert back to the previous configuration. 
  4. Enable Report and Block on Access Protection Rules that protect McAfee processes and directories.

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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