Remote storage service could not recall a file (Symantec Enterprise Vault)

Technical Articles ID: KB75187
Last Modified: 12/23/2021

Environment

McAfee File and Removable Media Protection (FRP) 5.x

Symantec Enterprise Vault

For details of FRP supported environments, see KB81149.

Problem

You are unable to restore a file from the Symantec Enterprise Vault on a client that has FRP installed.

During the restore attempt, you see the following FRP error:

McAfee Endpoint Encryption

Remote storage service could not recall a file

When FRP is not installed, you see a Windows banner error.

You expect to see a Windows error, and not an error that contains an McAfee Endpoint Encryption banner.

Cause

In the presence of FRP, the copy operation is governed via FRP. Sometimes the error messages are from FRP rather than Windows because the API call is from FRP.

Solution

This behavior is expected with the current release. Submit a Product Enhancement Request (PER) and request that a Windows error is displayed instead of an FRP error.

To submit a new product idea, go to the Enterprise Customer Product Ideas page.

Click Sign In and enter your ServicePortal User ID and password. If you do not yet have a ServicePortal or Community account, click Register to register for a new account on either website.

For more information about product ideas, see KB60021 - How to submit a Product Idea.

NOTE: The Ideas forum replaces the previous Product Enhancement Request system.

Affected Products

File and Removable Media Protection 5.4.x
File and Removable Media Protection 5.3.x
File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
File and Removable Media Protection 5.0.x (EOL)
Known Issue/Product Defect

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Knowledge Center

Remote storage service could not recall a file (Symantec Enterprise Vault)

Environment

Problem

Cause

Solution

Affected Products

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Knowledge Center

Remote storage service could not recall a file (Symantec Enterprise Vault)

Environment

Problem

Cause

Solution

Affected Products

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