Error performing inpage operation

Technical Articles ID: KB75188
Last Modified: 12/23/2021

Environment

McAfee File and Removable Media Protection (FRP) 5.x

For details of FRP supported environments, see KB81149.

Problem

File transfer fails when a file transfer occurs between two disks on systems with FRP installed.

When the disk transfer fails because of disk errors, you see the following unexpected Encryption banner error:

McAfee Endpoint Encryption

Error performing inpage operation

When FRP is not installed, you see a Windows banner error.

NOTE: If FRP is installed, you can still see a Windows error, and not an error that contains a McAfee Endpoint Encryption banner.

Cause

FRP governs the operation when the copy occurs on systems with FRP installed.

The error messages are from FRP, rather than Windows, because the API call is from FRP.

Solution

This behavior is expected with the current release. To request that a Windows error is displayed instead of an FRP error, submit a Product Enhancement Request.

To submit a new product idea, go to the Enterprise Customer Product Ideas page.

Click Sign In and enter your ServicePortal User ID and password. If you do not yet have a ServicePortal or Community account, click Register to register for a new account on either website.

For more information about product ideas, see KB60021 - How to submit a Product Idea.

NOTE: The Ideas forum replaces the previous Product Enhancement Request system.

Affected Products

File and Removable Media Protection 5.4.x
File and Removable Media Protection 5.3.x
File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
File and Removable Media Protection 5.0.x (EOL)
Known Issue/Product Defect

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This article is available in the following languages:

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Error performing inpage operation

Environment

Problem

Cause

Solution

Affected Products

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Error performing inpage operation

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Affected Products

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