Supported platforms for VirusScan Enterprise for Linux
Technical Articles ID:
KB75270
Last Modified: 3/28/2022
Environment
VirusScan Enterprise for Linux (VSEL) 2.0.x, 1.9.x
Summary
When new operating systems or Service Packs are released, the original Product Guides might not reflect the current support policy for those platforms. Most of the following information is available in the product installation guides and Release Notes. But, some of the information is available only in Product Management statements published in the Knowledge Base. The content in this article supersedes all other published content in both the guides and release notes.
Recent updates to this article:
Date
Update
March 28, 2022
Minor formatting updates. No content changes.
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Contents:
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To view the known issues, see the related articles below:
VSEL 1.9 HF960962 requires you to have VSEL 1.9 HF872066 installed on the computer you intend to update to this hotfix.
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VSEL 1.9.1 does not contain VSEL 1.9.1 HF988521 solutions; so, installing HF1065267 requires VSEL1.9.1 + HF988521.
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VSEL 1.9.1 HF1073855 is a superset of HF1065267 and does not contain VSEL 1.9.1 HF988521 solutions. So, installing HF1073855 requires VSEL 1.9.1 + HF988521.
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VSEL 2.0 HF960961.
IMPORTANT: Technical Support strongly recommends that you reset the VSEL Administrator password after applying this hotfix.
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We investigated this issue and a solution is currently available. This solution is currently not generally available, but is in Released to Support (RTS) status. To obtain the RTS build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.
VSEL 1.9.x supports all kernel versions on the supported operating systems.
For VSEL 2.0.x, the kernel version must be 2.6.38 or later for the supported operating systems.
Linux distributions are based on a supported version such as RHEL, but are modified and hardened by vendors. These modified versions are treated as separate distributions and aren't supported, unless explicitly specified in this article.
IMPORTANT:
Excluding the distributions and operating systems listed below, VSEL doesn't support future operating system releases, because of known vulnerabilities.
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MA 4.8 Patch 3 (EOL on March 31, 2018), which only applies to Windows, Macintosh, and Linux.
Scan Engine and DAT Support
Because of the security risks involved in running an out-of-date Scan Engine, we actively enforce an EOL policy for older Scan Engines. We have stopped all internal testing of DAT files on EOL Scan Engines, and any issues encountered with an EOL Scan Engine are out of scope for support.
EOL period—The time frame that runs from the day we announce product discontinuation, until the last date that we formally support the product. In general, after the EOL period is announced, no enhancements are made.
EOL date—The last day that the product is supported, according to the terms of our standard support offering.
