Windows does not recognize a removable encrypted USB HDD when reconnecting it on a system running Host IPS 8.0
Technical Articles ID:
KB75705
Last Modified: 4/6/2017
Last Modified: 4/6/2017
Windows does not recognize a removable encrypted USB HDD when reconnecting it on a system running Host IPS 8.0
Technical Articles ID:
KB75705
Last Modified: 4/6/2017 EnvironmentMcAfee Host Intrusion Prevention (Host IPS) 8.0
ProblemEncrypted USB stick drives are not mounting correctly on systems running Host IPS 8.0 when they are re-inserted a second time. A disconnect and reconnect must occur during the same user log on session.
NOTE: This issue is intermittent and vendor specific. ProblemEncrypted USB sticks cannot be mounted as a DVD/CD-ROM drive.
Additional devices cannot mount as a DVD/CD-ROM drive. CauseThis issue occurs because of the following:
Analysis determined there are three variants of encrypted USB drive issues. Each could be experienced concurrently or independently on Windows operating systems. These issues are timing and image specific and could occur with or without Host IPS installed:
SolutionThis issue is timing dependant and can occur intermittently in dependant environments.
McAfee recommends that users experiencing this issue apply Host IPS 8.0 Patch 4 (see KB78494) or later update to see if it resolves the issue. NOTE: If the issue persists after applying the latest Host IPS patch update, contact your USB drive vendor for further analysis. For additional temporary measure, implement the following workaround. WorkaroundDo the following as a temporary measure:
Related InformationKB79039 - Password input program for encrypted USB drive (or other AutoPlay executable on USB drive) does not fully launch
Affected ProductsGlossary of Technical Terms |
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