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Endpoint Encryption for Files and Folders 3.2.9 Known Issues
Technical Articles ID:  KB75846
Last Modified:  10/18/2013

Environment

McAfee Endpoint Encryption for Files and Folders 3.2.9

 

Summary

This article contains important information about known issues of high or medium rating that are outstanding with this product release. This article will be updated if new issues are identified post-release or if additional information becomes available. To read the Release Notes, see: PD23987

Release to World (RTW): September 24, 2012


Known Issues

CRITICAL: No issues at this time

Non-critical

Reference Number Related Article Issue Description
920184 -

Issue: When setting 'Require authentication for listing encrypted folders' is enabled, and setting 'Load all keys available to user at logon' is disabled, then after using the Synchronize option from the EEFF system tray and authenticating with proper password, user is denied access to encrypted folders. All other combinations of 'Require authentication for listing encrypted folders' and 'Load all keys available to user at logon' are performing as expected.
Workaround: By assigning the folder encryption key to CD/DVD encryption, the key is delivered correctly and access to the encrypted folder is available.

786741 - Issue: Adding a process to Block Process Display does not show the extra char to indicate that the file is encrypted and there is an item count mismatch unless the Show All option is selected.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
788088 - Issue: After a successful synchronization with the client, the assigned keys are unloaded from the current user when the option Loaded=FALSE is selected.
Resolution: This is expected behavior.
792095 - Issue: [Wind 7 64-bi] Creation of Cekey file is failing on applying Regular encryption on removable media.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
779435 - Issue: 'Import Local Key' functionality fails due to wrong extension given to the (.sks) file after exporting the User Local Key.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
779544 - Issue: Unloaded Key fails to load if the Synchronization with server is cancelled for the first time.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
779792  - Issue: Misleading message after deleting the keystore from Removable Media. Message displayed is "Cannot remove folder McAfee. The directory is not Empty"
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
779809  - Issue:  Endpoint Encryption Manager becomes unresponsive on performing a 'File Group Update' for the EEFF 3.2.9 build.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
781203 - Issue: Misleading drive letter message displayed while saving a file in an EERM unprotected folder which is set to read-only.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
781280  - Issue: Files in the EERM device unprotected area are not being encrypted after changing the policy option: 'Removable media Regular Encryption'  which also has the  following feature disabled: 'Ignore existing content'.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
781320 - Issue: On renaming the EERM protected device volume name in onsite mode, appends spaces to the volume name when accessed  in offsite mode.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
781712 - Issue: Changing EncryptionKey of already encrypted folder from key1 (in loaded state) to key2 (in unloaded state) will decrypt the existing folder.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
782109 - Issue: While switching from Regular Encryption to EERM entire device policy, the initialization process enters into an endless cycle.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
782829 - Issue: Synchronization between server and EEFF client intermittently fails with error message "Failed while sending/receiving communication data".
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
786843  - Issue: When restoring an encrypted file from  the Windows Recycle Bin sometimes restore as plain text.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
786853  - Issue: When creating a new text file without presence of key causes the following message to be displayed: "Unable to create the file New text Document.txt".
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
786862  - Issue: User is able to delete/tamper existing files without the presence of key and create a new file at the same location with same filename.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
787093 - Issue: Opening of an encrypted file whose process is listed under Block Process and placed in the EERM Unprotected area displays the following incorrect message: "Cannot find the ..\path\file_name file. Do you want to create a new file". The correct error is "This file is encrypted with Files and Folders...."
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
787911 - Issue: On extracting self extractor, a 'X' icon is displayed next to the extracted file.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
787977 - Issue: On entering a complete recovery code (4 lines), the recovery wizard continues to display line 4 to be entered even though the recovery procedure is complete.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
788315 - Issue: As the EERM authentication window is displayed after inserting initialized removable media, the monitor screen turns black.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
788644 - Issue: Initialization fails after selecting Recovery Certificate to use for authentication and all the recovery options.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
788734 - Issue: EERM initialization process becomes unresponsive at  the point it attempts to create a new volume.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
788987 - [Windows Vista] SbCeCore.exe process terminates abnormally and causes memory issue on Windows Vista.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
789078 - Issue: When the CD/DVD burning fails it continues to show Burning successful after changing the key used in the CD/DVD encryption policy.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
789365  - Issue: A User is unable to unpack the (.sba) file even though both the default local key and custom key are available.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
789370 - Issue: The McAfee logo is missing from the following message when the unpacking of the (.sba) file fails: "One or more files could not be unpacked. You may not have the correct key or policy setting."
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
789383 - Issue: Data is lost after creating a folder with the name 'McAfee EERM' on an EERM managed device, after applying the EERM Full Format policy and selecting the Initialization of the Drive with Data Backup.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
791399  - Issue: [Win 7] Invalid characters are found after exporting the EEFF status report to an XML file.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
792515  - Issue: [Win7] The Modified Time stamp on office 2010 file changes on checking its Properties even though no changes were made.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.
792953  - Issue: Contents of encrypted files contain Invalid characters when saved on a compressed drive.
Resolution: This issue is being investigated and will be deferred to be addressed in a future release or patched version of the product.

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