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SiteAdvisor Enterprise 3.5 toolbar in Internet Explorer is always orange after installing VSE 8.8 Patch 2
Technical Articles ID:   KB75858
Last Modified:  11/3/2016
Rated:

Environment

McAfee SiteAdvisor Enterprise 3.5 (Build 573.2)
McAfee SiteAdvisor Enterprise 3.5 Hotfix 732303
McAfee VirusScan Enterprise 8.8 Patch 2
McAfee VirusScan Enterprise 8.7i

Problem

After installing VirusScan Enterprise (VSE) 8.8 Patch 2 on clients that have SAE 3.5 installed, the SAE toolbar in Internet Explorer changes to orange when browsing.

SAE 3.5 is no longer able to download ratings.

The VSE upgrade results in the loss of functionality of SAE.

IMPORTANT:
  • SAE 3.5 Patch 1 is not affected by this issue.
  • SAE 3.0 releases are not affected by this issue.

Cause

The issue occurs when the VSE core files are upgraded to MPT 15.0. This upgrade prevents SAE 3.5 from obtaining the ratings from Global Threat Intelligence.

The system can obtain the updated VSE core file, MPT 15.0, by any of the following methods:
  • Install VSE 8.8 Patch 2.
  • On a system with VSE 8.7i or 8.8, install HIPS 8.0 Patch 2.
  • On a system with VSE 8.7i or 8.8, install Deep Defender 1.01.

Solution

Install SAE 3.5 Hotfix 785308 (SAE_3.5.0_hf785308.zip), which is attached to this article. Also attached are the Release Notes (Readme_HF785308.zip).

IMPORTANT:
  • SAE 3.5 HF785308 is a mandatory hotfix. 
  • HF785308 specifically addresses the compatibility issue between SAE 3.5 and VSE.

NOTE: For information about service packs, patches, hotfixes, maintenance releases, and the patch release cycle, see KB51560.

Attachment

SAE_3_5_0_hf785308.zip
1.3MB • < 1 minute @ broadband


Attachment

Readme_HF785308.zip
11K • < 1 minute @ broadband


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