SiteAdvisor Enterprise 3.5 toolbar in Internet Explorer turns orange when browsing

Technical Articles ID: KB75858
Last Modified: 4/30/2020

Environment

McAfee SiteAdvisor Enterprise 3.5 (Build 573.2)
McAfee SiteAdvisor Enterprise 3.5 Hotfix 732303
McAfee VirusScan Enterprise 8.8 Patch 2
McAfee VirusScan Enterprise 8.7i

Problem

After the VirusScan Enterprise (VSE) 8.8 Patch 2 is installed on clients that have SAE 3.5, the SAE toolbar in Internet Explorer changes to orange when browsing.

SAE 3.5 is no longer able to download ratings.

The VSE upgrade results in the loss of functionality of SAE.

IMPORTANT:

This issue does not affect SAE 3.5 Patch 1.
This issue does not affect SAE 3.0 releases.

Cause

The issue occurs when the VSE core files are upgraded to MPT 15.0. This upgrade prevents SAE 3.5 from obtaining the ratings from Global Threat Intelligence.

The system can obtain the updated VSE core file, MPT 15.0, by any of the following methods:

Install VSE 8.8 Patch 2.
On a system with VSE 8.7i or 8.8, install HIPS 8.0 Patch 2.
On a system with VSE 8.7i or 8.8, install Deep Defender 1.01.

Solution

Install SAE 3.5 Hotfix 785308 (SAE_3.5.0_hf785308.zip), which is attached to this article. Also attached are the Release Notes (Readme_HF785308.zip).

IMPORTANT:

SAE 3.5 HF785308 is a mandatory hotfix.
HF785308 specifically addresses the compatibility issue between SAE 3.5 and VSE.

NOTE: For information about service packs, patches, hotfixes, maintenance releases, and the patch release cycle, see KB51560.

Attachment

SAE_3_5_0_hf785308.zip
1.3MB • < 1 minute @ broadband

Attachment

Readme_HF785308.zip
11K • < 1 minute @ broadband

Affected Products

Known Issue/Product Defect
SiteAdvisor Enterprise 3.5
VirusScan Enterprise 8.8

Languages:

This article is available in the following languages:

German
English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

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SiteAdvisor Enterprise 3.5 toolbar in Internet Explorer turns orange when browsing

Environment

Problem

Cause

Solution

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Affected Products

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Glossary of Technical Terms

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SiteAdvisor Enterprise 3.5 toolbar in Internet Explorer turns orange when browsing

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Problem

Cause

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Attachment

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Affected Products

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