CAUTION: This article contains information about opening or modifying the registry.
- The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
- Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see: http://support.microsoft.com/kb/256986.
- Do not run a REG file that is not confirmed to be a genuine registry import file.
This article describes how to manually remove the Solidcore Agent after a failed uninstall using Add/Remove Programs.
To manually remove the agent:
- Disable Solidcore and restart the system.
- Disable VirusScan Enterprise 8.x Access Protection, if installed. See KB52204 for instructions.
- Click Start, Run, type cmd and click OK.
- Type each of the following commands in order and press Enter after each one:
sc stop scsrvc
sc delete scsrvc
sc delete swin
"\Program Files (x86)\McAfee\Common Framework\Mctray.exe" unloadplugin=scormcpl.dll (if MA 4.x)
"\Program files\Mcafee\Agent\x86\Mctray.exe" unloadplugin=scormcpl.dll (if MA 5.x)
del /Q "C:\WINDOWS\system32\drivers\swin.sys"
rmdir /S /Q "<volume>:\Solidcore" (for all volumes c,d,e, etc...)
rmdir /S /Q "C:\Program Files\McAfee\Solidcore"
rmdir /S /Q "\Documents and Settings\All Users\Start Menu\Programs\McAfee\Solidifier" (Windows XP/2003 and below)
rmdir /S /Q "C:\ProgramData\Microsoft\Windows\Start Menu\Programs\McAfee\Solidifier" (Windows Vista and above)
rmdir /S /Q "C:\ProgramData\McAfee\Solidcore" (Windows Vista/7/2008 and Solidcore 6.x and above)
reg delete "HKLM\SYSTEM\CurrentControlSet\services\swin" /f
reg delete "HKLM\SOFTWARE\Wow6432Node\McAfee\Agent\Applications\SOLIDCOR5000_WIN" /f (if MA 5.x and x64)
reg delete "HKLM\SOFTWARE\McAfee\Agent\Applications\SOLIDCOR5000_WIN" /f (if MA 5.x and x86)
reg delete "HKLM\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\SOLIDCOR5000_WIN" /f
reg delete "HKLM\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Application Plugins\SOLIDCOR5000_WIN" /f
reg delete "HKLM\SOFTWARE\Classes\Installer\Features\4E9BD2348836F234A9BD168E87F25439" /f
reg delete "HKLM\SOFTWARE\Classes\Installer\Products\4E9BD2348836F234A9BD168E87F25439" /f
5. Delete registry key
{432DB9E4-6388-432F-9ADB-61E8782F4593} per Microsoft article
http://support.microsoft.com/kb/314481 or run the following from the command line:
reg delete "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{432DB9E4-6388-432F-9ADB-61E8782F4593}" /f
