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VirusScan Enterprise 8.8 Patch 3 Known Issues
Technical Articles ID:  KB75923
Last Modified:  01/23/2014
Rated:


Environment

McAfee VirusScan Enterprise 8.8 Patch 3

For details of VSE 8.x supported environments, see KB51111.

Summary

This article contains important information about known issues of high or medium rating that are outstanding with this product release. This article will be updated if new issues are identified post-release or if additional information becomes available. To read the Release Notes, see: PD24224.

Release to Support (RTS): October 8, 2012
Release to World (RTW): January 8, 2013
Release to World (Repost): January 14, 2013

Issue resolutions in patches and major releases are cumulative; therefore McAfee recommends that you install the latest version. To find the most recent release for your product, visit the McAfee Downloads page at http://www.mcafee.com/us/downloads/downloads.aspx.



Known Issues
CRITICAL: 

Reference Number Related Article Issue Description
831805 KB77066 Issue: All VirusScan Enterprise policies are lost when the Patch 3 Management Extension fails to check in.
Resolution: Resolved in VSE 8.8 Patch 3 Repost. A new Extension is included in the repost
695931 KB74927

Issue: VSE 8.8 On-Demand Scan32.exe or Scan64.exe uses very large amounts of memory.
Resolution:  Although VSE 8.8 Patch 3 includes the code to resolve the issue, VSE 8.8 P3 is only released to provide support for Windows 8 and Windows 2012, and only installs to these two operating systems. The solution for all other affected operating systems will not be available until VSE 8.8 Patch 4.

778101
761179
KB75462 Issue: User Session IDs are not recycled and CSRSS.exe sessions are not closed.
Workaround: VSE 8.8 Patch 2 Hotfix 778101 is available to resolve this issue. See article for details.
Resolution:  Although VSE 8.8 Patch 3 includes the code to resolve the issue, VSE 8.8 P3 is only released to provide support for Windows 8 and Windows 2012, and only installs to these two operating systems. The solution for all other affected operating systems will not be available until VSE 8.8 Patch 4.
n/a n/a Issue: Bugcheck 24 or 8E errors displayed on shutdown VSE 8.8
Resolution:  Although VSE 8.8 Patch 3 includes the code to resolve the issue, VSE 8.8 P3 is only released to provide support for Windows 8 and Windows 2012, and only installs to these two operating systems. The solution for all other affected operating systems will not be available until VSE 8.8 Patch 4.


Non-critical:

Reference Number Related Article Issue Description
891616 KB78680 Issue: Windows Defender is disabled after installing VirusScan Enterprise 8.8 Patch 3 or later on Windows 8 and Server 2012.
Resolution: This is expected behavior for Microsoft Windows 8 or Server 2012 and later. Microsoft now disables Windows Defender when an anti-malware product is installed. For more information, see: http://blogs.msdn.com/b/securitytipstalk/archive/2010/08/26/microsoft-security-essentials-vs-windows-defender.aspx.

NOTE:  To review which versions of VSE can work with the various versions of Windows Defender, see KB71578.
  KB77487 Issue: ePO Software Manager for VSE 8.8 shows duplicate entries for Patch 3 and Patch 2.
802430   Issue: Access Protection rules except 'User Defined' are not displayed when accessed via a Remote Console.
Resolution: This issue will be resolved in VSE 8.8 Patch 4 release which is not currently available. This article will be updated when this is posted to the McAfee download site.
820636 823110 KB77043 Issue: Client system properties in ePolicy Orchestrator report that the On-Access Scanner is running even when certain conditions on client systems prevent scanning.
Resolution: Resolved in VSE 8.8 Patch 1, 2, and 3 Hotfix 820636. See the article for details. During system property collection, the VirusScan plugin for the McAfee Agent queries On-Access Scanner services and registry entries to increase reporting accuracy.
625756 KB71083 Issue: Event 516 still occurs despite updating to Patch 1.
Resolution: The number of 516 events is significantly reduced by installing McAfee Agent 4.5 Patch 3. Refer to the Event 516 troubleshooting article to resolve this type of issue.
657079 KB73288 Issue: Using a UNC path in the system %PATH% environment variable causes vstskmgr.exe and mcshield.exe failure during VSE 8.8 installations.
Resolution: Use the command line property BYPASSUNCCHECK=1. Refer to the article for instructions.
837702 KB77489 Issue: A VSE 8.8 On-Demand Scan task set to Run Once might re-trigger after checking in the VSE 8.8 Patch 3 extension.
Resolution: To prevent the ODS from triggering, disable the McAfee Agent option to Run Missed Task before you check in the VSE 8.8 Patch 3 extension.
832150   Issue: Modified ePO tasks are not applied to the client.
Workaround: Edit the task and click Save. The task can be applied to the clients using the option Force complete policy and task update.

Although VSE 8.8 Patch 3 includes the code to resolve the issue, VSE 8.8 P3 is only released to provide support for Windows 8 and Windows 2012, and only installs to these two operating systems. The solution for all other affected operating systems will not be available until VSE 8.8 Patch 4.

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