Error 0x80070002 returned from credentials callback. Database NOT available

技術的な記事 ID: KB76044
最終更新: 4/27/2020

環境

McAfee ePolicy Orchestrator (ePO) 5.x

問題

The ePO Event Parser service fails to start.

The Eventparser.log file records the following errors:

I #05680 EVNTPRSR Initializing Server...
I #05680 EVNTPRSR Database initialization: Starting.
W #05680 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying.
E #05680 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database.
E #05680 EPODAL DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available
E #05680 EVNTPRSR Database initialization: Failed (hr=0x80070002).
E #05680 EVNTPRSR Failed to initialize database layer. Cannot continue.
I #05680 EVNTPRSR EventParser Stopped.
I #05680 EVNTPRSR Cleaning up Server.

問題

The following error displays in EpoApSvr.log for the ePO Application server service:

W #06572 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying.
E #06572 PONTUTIL Failed to create local ePO User Group, push agent aborted! System error code 1379
E #06572 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database.
E #06572 EPODAL DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available
E #06572 EPOJNI Database initialization: Failed (hr=0x80070002).
I #06572 RuleEngJNI Database initialization: Starting.
W #06572 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying.
E #06572 PONTUTIL Failed to create local ePO User Group, push agent aborted! System error code 1379
E #06572 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database.
E #06572 EPODAL DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available
E #06572 RuleEngJNI Database initialization: Failed (hr=0x80070002).
I #06572 DOWNLOADJNI Database initialization: Starting.
W #06572 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying.
E #06572 PONTUTIL Failed to create local ePO User Group, push agent aborted! System error code 1379
E #06572 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database.
E #06572 EPODAL DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available
E #06572 DOWNLOADJNI Database initialization: Failed (hr=0x80070002).
I #06572 RMANJNI Starting RManJNI on computer EPO
I #06572 RMANJNI Database initialization: Starting.
W #06572 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying.
E #06572 PONTUTIL Failed to create local ePO User Group, push agent aborted! System error code 1379
E #06572 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database

問題

The following error displays in server.log for the ePO server service:

I #05112 NAIMSRV Initializing server...
I #05112 NAIMSRV Database initialization: Starting.
W #05112 EPODAL DAL2_CConnection::Init: Login for Domain\User failed. Building profile and retrying.
E #05112 PONTUTIL Failed to create local ePO User Group, push agent aborted! System error code 1379
E #05112 EPODAL DAL2_CConnection::Init: Failed to logon the domain user Domain\User to connect to database.
E #05112 EPODAL DAL2_CConnection::Init: Error 0x80070002 returned from credentials callback. Database NOT available
E #05112 NAIMSRV Database initialization: Failed (hr=0x80070002).
E #05112 NAIMSRV Initialize Data Abstraction Layer Failed.
E #05112 NAIMSRV Failed to check if the ePO server is running. The server name or user is invalid. Returning false.
I #05112 NAIMSRV Failed to connect to the ePO server. The Agent Handler does not require the ePO server to be running, but it will exchange information if it is running.
I #05112 NAIMSRV Shutting down server...
E #06408 NAIMSRV dataChannelDAO_Init: Caught SQL com error 0x80004002 Msg=No such interface supported, Desc=(null), Source=(null)
E #06408 NAIMSRV dataChannelDAO_Init: Caught SQL com error 0x80004002 Msg=No such interface supported, Desc=(null), Source=(null)
I #05112 NAIMSRV Releasing File Locks...
I #05112 NAIMSRV Cleaning up temp directory...
I #05112 NAIMSRV ePolicy Orchestrator server stopped.

問題

The following displays after you enable Failure on Audit Privilege use. This option is located in the Local Policy or in the Audit Group Policy.

Event Type: Failure AuditEvent Source: Security
Event Category: Logon/Logoff

Event ID: 534
Date: 8/23/2012
Time: 5:47:42 PM
User: NT AUTHORITY\SYSTEM
Computer: EPO
Description:

Logon Failure:
Reason: The user has not been granted the requested logon type at this machine
User Name: User
Domain: Domain
Logon Type: 2
Logon Process: Advapi
Authentication Package: Negotiate
Workstation Name: EPO
Caller User Name: EPO$
Caller Domain: Domain
Caller Logon ID: (0x0,0x3E7)
Caller Process ID: 1124
Transited Services: -
Source Network Address: -
Source Port: -

システムの変更

You added Windows User Account, which ePO uses to deny log on locally in the Group Policy.

原因

The Windows User Account that ePO uses to connect to the SQL database is configured with deny log on locally in the Group Policy in the environment.

解決策

Do either of the following:

Use a SQL Authentication (SA) account instead:
1. Access the Database Configuration page:
  1. Start Internet Explorer.
  2. Go to https://<servername>:8443/core/config.
    
    NOTE: If you do not use the default port (8443), substitute the console logon port you configured.
2. Select the option use the SQL SA account.
3. Change the User name field to SA.
4. Type your password in the Password field.
5. Click Apply.
Remove the user from deny log on locally in the Group Policy.

影響を受ける製品

ePolicy Orchestrator 5.9
ePolicy Orchestrator 5.10.x

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Error 0x80070002 returned from credentials callback. Database NOT available

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問題

問題

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問題

システムの変更

原因

解決策

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言語:

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Error 0x80070002 returned from credentials callback. Database NOT available

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問題

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原因

解決策

影響を受ける製品

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