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Initial Appliance setup wizard cannot be correctly completed when accessed remotely
Technical Articles ID:  KB76404
Last Modified:  8/9/2013


McAfee Email Gateway Appliance 7.0


When you perform the initial setup for McAfee Email Gateway, you access the setup wizard by directly connecting the keyboard, mouse, and monitor to the Appliance. 

If you access the Appliance through a LAN cable (RJ-45) and access the dashboard via a browser using the Appliance's factory default IP address, you are unable to successfully complete the Appliance initial setup wizard.

You can successfully log on to the Dashboard and start the setup wizard, but the browser terminates the setup and returns to the logon screen.


This issue was resolved in MEG 7.0.3. However, MEG 7.0.x reached End of Life in February 2015. For details, see KB81240.

Intel Security strongly recommends that you upgrade to a current version.

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Affected Products

Email Gateway 7.0 (EOL)

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