Removable Media Protection devices take more than 45 minutes to initialize on systems with Symantec DLP

Technical Articles ID: KB76532
Last Modified: 12/23/2021

Environment

McAfee Files and Removable Media Protection (FRP) 5.x
McAfee Removable Media Protection (offsite access options) 5.x

Symantec Data Loss Prevention (DLP)

For details of FRP supported environments, see KB81149.

Problem

Encrypted Removable Media Protected devices take excessive amounts of time (more than 45 minutes) to complete the initialization.

This issue is observed on systems that have Symantec DLP software installed.

Windows Event logs record the following error:

Description
The program MfeEERM.exe version 1.0.6.3 stopped interacting with Windows and was closed. To see if more information about the problem is available. check the problem history in the Action Center control panel.
Process ID: 1204 Start Time: 01cd9ae94f829536    Termination Time: 60000    Application Path: C:\Program Files\McAfee\Endpoint Encryption for Files and Folders\MfeEERM.exe    Report Id:
Fault bucket 1990181879. type 5 Event Name: AppHangB1 Response: Not available Cab Id: 0    Problem signature: P1: MfeEERM.exe P2: 1.0.6.3 P3: 4d0b875e P4: b36a P5: 19901818790 P6: 19901818791 P7: 19901818792 P8: 19901818793 P9: 19901818794 P10: 19901818795    Attached files:19901818796    These files may be available here: 19901818797    Analysis symbol: 19901818798 Rechecking for solution: 19901818799 Report Id: 50 Report Status:

Cause

There is a software conflict between FRP removable media and Symantec DLP.

Solution

Add the following processes to the Symantec DLP whitelist:

MfeEERM.exe
SbCeCore.exe
SbCeCoreService.exe

Affected Products

File and Removable Media Protection 5.4.x
File and Removable Media Protection 5.3.x
File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
File and Removable Media Protection 5.0.x (EOL)

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Knowledge Center

Removable Media Protection devices take more than 45 minutes to initialize on systems with Symantec DLP

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Removable Media Protection devices take more than 45 minutes to initialize on systems with Symantec DLP

Environment

Problem

Cause

Solution

Affected Products

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