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Important information about Windows 8 and later Recovery Tools and the interaction with Drive Encryption
Technical Articles ID:   KB76638
Last Modified:  7/21/2017
Rated:


Environment

McAfee Drive Encryption (DE) - All supported Versions
Microsoft Windows 8.x and later

For details of DE  supported environments, see KB79422.
 

Summary

This support statement is provided by the Product Management Team.

Released: December, 2012

Recent updates to this article:

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Date Update
July 21, 2017 Removed End of Live products and added current DE and Windows release details.


This article discusses how the normal interaction of the multiple recovery tools for Windows 8 and later can affect DE 7.x.

Windows 8 and later include a feature called Automatic Repair. If this feature runs on a system where the data on the hard-disk is encrypted, it will destroy the encrypted operating system files and cause permanent boot problems.

NOTE: In earlier releases of Windows, the user was always asked if they wanted to repair the system before starting the repair. However, on Windows 8 and later, Automatic Repair launches immediately if a problem is detected. It does not allow the user to cancel the action, leaving little opportunity to prevent destruction of encrypted data.

This article will be updated as McAfee researches solutions or workaround for potential issues arising for the usage of the Microsoft recovery tools.

For information on how to disable Windows 8 Automatic Repair via a login script, see article KB76649.

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