Blue screen error with BugCheck C2 or 19 on Windows 7 clients

Technical Articles ID: KB76768
Last Modified: 4/30/2020

Environment

McAfee VirusScan Enterprise 8.8 (VSE) with or without Patch 1 or 2

Microsoft Windows 7

Problem

A blue screen error with BugCheck C2 or 19 can occur on Windows 7 clients when VSE 8.8 is installed with or without Patch 1 or 2.

The following key details are recorded in the crash dump:

BAD_POOL_HEADER (C2)

OR

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa80054d84a0, The pool entry we were looking for within the page.
Arg3: fffffa80054d8510, The next pool entry.
Arg4: 0000000004070007, (reserved)

The call stack contains references to McAfee components:

mfehidk
mfeapfk

Cause

When file paths are matched against Access Protection rules, the Access Protection driver can cause a system crash when the file path length is a certain size. The path size that causes the crash depends on the exact set of Access Protection rules in place. These rules include customer-created rules and rules that ship with the product.

Solution

This issue is resolved with VSE 8.8 Patch 4. Patches are cumulative; so, Technical Support recommends that you install the latest one.

NOTE: Although VSE 8.8 Patch 3 includes the code to resolve the issue, VSE 8.8 P3 was released to provide support only for Windows 8 and Windows 2012. It installs only to these two operating systems.

VSE 8.8 Patch 14 is the latest patch available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Patch 14 supports all supported Windows operating systems.

Related Information

NOTE: This issue was originally resolved in VSE 8.8 Patch 2 Hotfix 778101.

Affected Products

Known Issue/Product Defect
VirusScan Enterprise 8.8

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This article is available in the following languages:

English United States
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Blue screen error with BugCheck C2 or 19 on Windows 7 clients

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Affected Products

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Blue screen error with BugCheck C2 or 19 on Windows 7 clients

Environment

Problem

Cause

Solution

Related Information

Affected Products

Languages:

Glossary of Technical Terms

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