Script errors when you access SiteAdvisor Enterprise 3.5 menu items on Windows 8 with Internet Explorer 10

Technical Articles ID: KB76805
Last Modified: 3/31/2015

Environment

McAfee SiteAdvisor Enterprise (SAE) 3.5 Patch 1
Microsoft Internet Explorer (IE) 10

Microsoft Windows 8

Problem

You see one or more IE script errors when you access SAE menu items on a computer with Windows 8 and IE 10. This can result in loss of SAE functionality.

Solution

This issue was first resolved with Hotfix 788673 for SAE 3.5 Patch 1. This hotfix is available from the Product Downloads site.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Solution

Alternatively, install Hotfix 809552 for SAE 3.5 patch 1. This is the latest SAE hotfix roll-up available from Technical Support.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:

If you are a registered user, type your User Id and Password, and then click Log In.
If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

Affected Products

Known Issue/Product Defect
SiteAdvisor Enterprise 3.5

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Knowledge Center

Script errors when you access SiteAdvisor Enterprise 3.5 menu items on Windows 8 with Internet Explorer 10

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Knowledge Center

Script errors when you access SiteAdvisor Enterprise 3.5 menu items on Windows 8 with Internet Explorer 10

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Solution

Affected Products

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