This hotfix is included in VSE 8.8 Patch 4.
Patches are cumulative, so we recommend that you install the latest release. For information about the latest releases, see
KB51111.
McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at:
http://www.mcafee.com/us/downloads/downloads.aspx.
NOTE: You need a valid Grant Number for access.
KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.
Hotfix Release Date:
Jan 8, 2013
NOTES:
- The hotfix and Release Notes are attached to this article.
- This release was developed for use with:
- VSE 8.8.0 Patch 1
- VSE 8.8.0 Patch 2
- VSE 8.8.0 Patch 3
- Rating: This release is considered a High Priority rating. McAfee recommends this release for all environments. For information about ratings, see KB51560. Failure to apply a High Priority update can result in potential business impact.
- In addition to the state of the service, you can use two registry values to qualify the state of scanning. If needed, contact Technical Support to obtain the registry values.
Issue resolved by VSE 8.8 Hotfix 820636
| Reference Number |
Related Article |
Resolved Issue Description |
820636
823110 |
|
Issue: Client system properties in ePolicy Orchestrator report that On Access Scanner was running even when certain conditions on client system prevent scanning.
Resolution: During system property collection, the VirusScan plug-in to the McAfee Agent queries On Access Scanner services and registry to report status with increased accuracy. |
Background Information
The dynamic link library interfacing with the McAfee Agent for VSE property collection queries only the status of the McShield service. It interprets
Running as enabled. This assumption is not necessarily accurate because the service might be running even though a failure leads to an inability to scan for threats.
The
bEnabled property is used to reflect the status of the on-access scanner of VSE on end nodes within the ePolicy Orchestrator console. In VSE 8.7i and earlier, you could accurately obtain the status by checking the state of the McShield service, whether it is running or not. In version 8.8 and later, checking the state of the McShield service alone is insufficient. VSE 8.8 Hotfix 820636 improves the logic of what is examined to determine the on-access scanner status. It then reports the status accordingly using the same
bEnabled property.
bEnabled status:
- 1 = enabled
- 0 = disabled (or system is unhealthy)
