All VirusScan Enterprise policies are lost when VirusScan Enterprise 8.8 Patch 3 fails to check in successfully
기술 문서 ID:
KB77066
마지막으로 수정한 날짜: 12/26/2019
마지막으로 수정한 날짜: 12/26/2019
All VirusScan Enterprise policies are lost when VirusScan Enterprise 8.8 Patch 3 fails to check in successfully
기술 문서 ID:
KB77066
마지막으로 수정한 날짜: 12/26/2019 환경McAfee VirusScan Enterprise (VSE) 8.8 Patch 3 (Build 8.8.0.1128)
For VSE supported environments, see KB51111. 문제If the VSE 8.8 Patch 3 extension fails to check in successfully, the result is that all VSE previously configured policies in the ePolicy Orchestrator (ePO) database are lost. This installation failure leads to the policies reverting to the default. 시스템 변경You tried to check in the VSE 8.8 Patch 3 management extension.
원인Two issues occurred:
해결책This issue is resolved in the VSE 8.8 Patch 3 (Repost) release. Patches are cumulative; Technical Support recommends that you install the latest one. McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.
NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products. 해결 방법If you have encountered this issue, you must restore a backup of the ePO database from a date before you checked in the VSE 8.8 Patch 3 extension.
NOTE: If you do not have a backup of the ePO database, contact Technical Support. For details, see the Related Information section.
관련 정보To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
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